So when this arrived, the box was a bit torn and it looked like rainwater had gotten into it. As a result the paint and water combination created a sort of rusty liquid that was kind of gooped onto about half of the piece. Well we worked through the app telling them our issue, sending in pictures of the item, and within a few days we received a new piece that was good as new! No extra charge, extremely easy to work with. We were definitely a little sad about it arriving a little messed up because the whole idea of a "nesting" table is so cute. But thankfully we were promptly helped. The granite looking tops in the table are actually very firm and heavy, so you don't have that fake or cheap feeling at all. It feels to be of the highest quality.