The Ottoman has a noticeable hole on the fabric. One side is bent/misaligned that may be a risk for injury because it may not hold up the weight it was supposed to. There are holes at the bottom too and the fabric is not fixed evenly/properly. The box is damaged too. It was also left at an unsafe place by the delivery person on the day that I set up to be on vacation hold in the FedEx app. They did not follow the instructions. I know you tied up with FedEx but there should be an aggreement between you to deliver it right and in the safe place. What is the use of the options/instructions in the FedEx app if it will not be followed. Also the delivery is late than what was promised. I had to contact Wayfair customer service to get updates from the seller. Maybe this is also a returned unit because of the damage and flaws. Please send a replacement in excellent condition.