The couch looks exactly like the picture and has a much more expensive appearance than its actual cost. It arrived on time, and the installation team did a fantastic job. I’m giving it 4 out of 5 stars because it’s a bit stiff and not quite as comfortable as our previous couch. However, our old couch was from a competitor and only lasted 3 years, so I’m hopeful that the firmness indicates better durability. Overall, I’m very satisfied with the product and the excellent service from Wayfair.