I like this mattress. It's sooo thick and very comfortable. It's firm and I barely make a dent in it, but it is by no means hard. I gave it the full 48 hours to expand once it arrived and had the best night's sleep I've had in a long time the first night I slept on it. I love lying on it, and I'm reluctant to get up in the morning because it is so comfortable. I'd give Wayfair 5 stars for service and 5 stars to the mattress. :)