I was a little anxious to purchase this because I had seen some people wrote about issues with customer service. I was worried it would ship to me and be broken or something and I wouldn’t be able to get something replaced… but alas, it’s shipped perfectly, it looks amazing in my living room, it feels more expensive than other options I was looking at and it’s much brighter than I anticipated. The base is pretty weighty and the floor on/off switch isn’t as annoying as I thought it might be. I’m very happy with this purchase!