This mattress was not a bed in a box and was delivered by a freight shipper.  We had a small issue once I purchased it as it got  delayed.  I was able to contact Sealy and they took care of getting it shipped very quickly.  My Wayfair order number matched the Sealy order number so it was very easy to take care of.  It has been over a year since we purchased the mattress and my daughter still loves it.  It has held up incredibly well.  Great purchase all the way around