After receiving my dresser without any tools and having some missing part, I was very disappointed. I reached out to customer service and they were able to help me by sending a replacement dresser with tools also with a shipping label to return the previous one. When I opened the box two of the part were chipped and didn’t feel like going through another ￼hustle with them. 
It was little time consuming to put together but the instructions were pretty straight forward. I like the finish product.