I absolutely love this couch.  It is firm but has great back support, especially when reclined and is so comfortable. The leather is super soft. My husband is 6'2" so it is a bit low for him but he still really likes it and loves it reclined.  I've been looking at it forever because I wanted a recliner that was still stylish, but it was a little more expensive. I decided to go for what I truly wanted and am so pleased .  It is very heavy, so a dolly is helpful when it arrives.