1) delivery was fast (within 2 days !) 
2) price was terrific in comparison to other bed in a box 
3) my only complaint is I chose the polysleep because it is supposed to be “softer” than the other brands (a #5 in softness). I do find it a bit harder than what I expected and had to buy a mattress topper to get the softness I was looking for . 
4) overall I’d recommend- for the price and it is comfortable- just not as soft as I expected it to be .