This is a very nice shower! It is made from very heavy duty metal and the matte black coating is a great finish. The box was in great shape, but there was a couple scratches in the finish. One was pretty deep on the elbow where the hand shower attaches. The other was on the face on the panel above the top dial, but was more superficial. Instead of returning I decided to touch it up with a Rustoleum vehicle flat black paint pen, and you can barely tell where the scratches were. I think the scratches were from the manufacturer and not Wayfair or the delivery service based on how well the product was packaged. I'm quite happy with this great shower!