When I first ordered this bookcase it arrived damaged. One of the front corners had been mushed in transport. I called immediately and the customer service person was very nice. She offered to either lower the price or send out a new bookcase. I decided to have them send a new bookcase and I donated the damaged one to a charity that was coming to pick up some other things. The new bookcase arrived promptly and safely. It is a great color of grey and the size is just perfect for the spot I had in mind!