Poor!
No  email notification when firepit was in stock after 11 months of "out of stock" postings. 
Took 27 days for delivery after purchase. 
Firepit is a foot and a half larger than described. 
BTU is 60,000 instead of advertised 40,000 BTU. 
After informing customer service of the situation, the Wayfair site continues to advertise a non- existent firepit. 
Wrong dimensions and specifications, unreasonable waiting period for delivery and poor notification add up to a really poor rating.