It was beautiful when it finally arrived, a Christmas gift for my mother-in-law, but unfortunately my original order placed mid November was lost in transit and i wasn't informed of this until 3 days before Christmas. My request for a refund (so i could purchase a different last minute gift for her as i was now left giftless) was declined until the replacement arrived AFTER Christmas. Looks like a nice product but unhappy with the usually excellent customer service.