Product arrived undamaged and well packaged.  I feel like the delivery turnaround time was very short, especially since it was free shipping.  Assembly of product was fairly straightforward and could be done mostly with one person (attaching the doors may require an extra set of hands).  I had to drill a pilot hole that was missing for one of the connector bolts which wasn't a huge deal, but would have been a problem for someone without the tools or know-how.  The wood looks nice and high quality, though I wouldn't put excessive weight on top even though it is advertised as a "bench".  I would recommend using a shorter litterbox - we have one with slightly higher walls and the clearance through the hole would be difficult if our cat wasn't as small as she is.  The ordering experience, delivery, and product quality all met or exceeded my expectations.