Shipping was fast. It arrived nicely packed and wrapped so it was easy to take out of the box and that made it easier to position it on our mattress. When I opened the foam up it expanded perfectly. I loved how it came with the down alternative pillow top cover, which helps to hold the foam in place and it gave it that, laying on a cloud feeling. Both pieces were great quality. No smell. It also looks attractive, as is, without a sheet. Just be careful pulling on the pillow top by its skirt because the seams are fragile and can rip. The comfort level is, in my opinion, is a 1010. Its soft and contouring so you feel snug and relaxed and you dont get hot throughout the night. There is less motion transfer, which is a godsend for couples. It transformed my old innerspring mattress into a luxurious bed. I would highly recommend this product. The price is well worth the items.