I bought a Lifetime 77 qt. cooler about a year ago and it didn't keep ice as advertised.  I only used it twice and it wouldn't keep ice for over 24 hrs.  I didn't see the defective lid at first, but then I noticed the edges of the top cooler lid wasn't sealing.  I contacted Lifetime and within minutes & a few pictures Camille from customer service had a new cooler order for me.  What a wonderful experience.  Thanks for the pleasant experience Camille.