The initial delivery was fast but when we opened it after a few weeks, we found a huge crack that made its unusable. This worried me terribly because I had never returned a product to Wayfair before and concerned that such an expensive investment would be a wasted expense or there wouldn’t be a timely replacement. Let me say that Wayfair’s customer service hotline was great - understanding, clear and calming, knowledgeable, efficiently right ob it - so reassuring … the replacement informing was helpful, shipping was timely so my renovation wasn’t at all delayed - this process gained Wayfair a huge jump in customer confidence on my part. Super well done to the Wayfair team!