I have written a review before on this toaster I received in May 2021 from Wayfair and I don't know why this site states there are no reviews. I was so excited to see on this site a taller toaster. Unfortunately it has not worked well. On one side the toast lever stopped working after a month so we were only able to toast on one side. Now the other side toasts but it does not come out the same every time. The countdown window numbers do not match the countdown and after turning it upside down to remove some crumbs the display in the countdown window display has dropped below the window.