The quality of the futon is outstanding. The directions are almost non existent, and what are there is horrible. It took my husband 12 full hours to finally get it finished, and that is not an exaggeration!  He has put together so many items that this should have been a breeze but with no guidance it was awful. Needless to say my husband cussed a ton on that day. That is sad because Wayfair got it dilivered extremely fast and well packed, and it is a great product. Wayfair please take this issue up with the company.