This item was on back order for several months but I am so glad that I waited until it came back into stock.  It is the star of the room that I am creating for myself, substantial in size, it makes a big statement.  I found it to be firm but comfortable, the little back pillow is just in the right spot for support.  The picture on line depicts the color perfectly, it is a soft grey.  The only assembly required is to screw in the four wood legs, which was very easy.  This is quality furniture and I am very happy with my choice.  The delivery company did a good job making sure it arrived as promised and in perfect condition.