I love this lamp! I bought two of them and when they showed up both shades were damaged, one didn't shut off, and one was missing the harp (the U shaped part that holds the shade). I notified customer service and they sent me two whole new lamps! The second set that arrived had all their parts and functioned properly, however, the shades were still damaged. When they were packaged they were wrapped too tightly which caused crinkling with creases that do not come out. I haven't notified customer service again as they have already provided me with two replacement lamps (which was very generous), so I'll just have to replace the shades myself. That's why I gave the lamps 4/5 stars. I really love the lamps, but I wish the shades didn't have to be replaced.