The tree was beautiful except that it wasn’t packaged well. The pot was broken all the way around as was the concrete substance hold the tree in the pot. The bark on the tree was scratched and what a mess it made when being opened. Wayfair’s customer service was excellent. I got a full refund. I couldn’t take the chance on ordering another tree because, first off how did I know the second tree would be packaged any better and secondly, Time was of the essence because I was putting the finishing touches on a model home. I will buy locally for this tree. I have nothing but good to say about Wayfair. I use them often.