Shipping was fast and we really like the unit; however, during shipping a few of the parts were damaged. We checked the website after we took everything out of the boxes to find out the product is currently sold out. So instead of waiting for a new one we decided to put this one together anyway. I called Wayfair to ask about replacement parts knowing one of the damaged parts was the bottom foundation piece which is put together in step ONE of the instructions. She offered to send replacement parts OR have 15% of the purchase credited back to our method of payment. We chose the 15% back b/c we have no desire to completely take the unit apart all the back to step one and do it all over again.