I purchased a house that had this product installed back in 2006 or 2007. You never notice the small things until you start living in a new house. Right off the bat, I noticed that the aerator basket (the tip) was missing and the water just poured out like a hose. Tracked down the manufacturer on the back of the faucet and called hoping I could order a replacement - they unceremoniously sent out a new part - NO CHARGE. Wow. [This review was collected as part of a promotion.]