I am happy with the couch overall.  I did not have the white glove - I had the room of choice delivery and they appeared, dumped the couch and disappeared within 2 minutes.  I unwrapped it - which took me much longer than 2 minutes - worked to put the feet on it myself and removed all the trash.  At least it is trash day here.  I am happy overall with the couch.  My only complaint is that the fabric is far from a "pure white".  I have other white twill fabric in the room and this is definitely an old white - not a pure white as I had hoped.  I think this will work.