The sofa is fine. The delivery team were great. Wayfair support and customer service is terrible.
As noted by another reviewer, the instructions were garbage.
Not only were the extremely poor quality to view, but many things were also not covered; some images were clearly reused from a different product or a prior variation of this item, enough-so that it didn't make sense with the parts delivered.
I advised Wayfair the instructions on the website and emailed to me were incorrect and asked for the correct ones, I was emailed the incorrect ones again; in fact, I was only emailed page 1 of the incorrect instructions further highlighting a lack of care and attention to detail.
Having given up on their support I muddle through trying to work out how to put it together myself.
Avoid Wayfair.