• Excellent shipping care: arrived early, nothing was damaged
• All parts and even a bag of 'spare parts' were included
• Excellent diagrams and directions (with the exception of Step 23 missing a short line showing the placement of a part)
• Easy to put together with two screwdrivers in about 3 hours 
(this included inventorying all items to make sure everything was there and taking a couple of coffee breaks)
• Love the look, the fit with our decor, and the easy of operation of the fireplace
• Appreciate that the fireplace can operate WITHOUT heat--we only wanted the ambiance

• Only criticism: purchased during Way Days, but didn't get even a small break on shipping price to our location—so the total cost almost doubled the price of the unit. 
Would have appreciated at least a discount on shipping to Hawaii.