The first order arrived completely damaged inside of the carton.  There was insufficient packing which led to the damage.  Customer Service was very professional and immediately sent us a replacement.   The second order arrived within a few days, and we were happy with the lamps.   There are some minor flaws inside of the glass, but overall we were happy with the quality.   Customer service promised they would inspect the lamps and add additional packing prior to shipping the replacement.   However, it arrived with the same type of packing that the 1st shipment had.   Luckily, nothing was broken this time and we are happy with these lamps.