We LOVE this hot tub! This particular model is the perfect entry level if you trying to decide if you want a hot tub.  The plug n play feature is great, but we decided to have it hard wired.  Wayfair is one of few distributors for this brand of hot tub.  We needed a replacement part about a year after purchase.  We called the manufacturer and they were so easy to work with and got us just what we needed in a very short time frame.  Highly reccomend!