I would never hesitate to order from Wayfair in the future. The wall mounted electric fireplace we ordered had an annoying knocking sound so I contacted Wayfair to order a new motor to replace ourselves. They sent us new (and upgraded) unit and told us to donate the original. Can't get better service than that. My daughter has ordered many items and she is also very pleased with every aspect of the service.  Keep up the good work. We have been recommended Wayfair to everyone we know!