I ordered an item and paid $94 extra to have it over nighted. I was told that I would receive the merchandise on a specific date and it arrived a day later. I needed it there or else I wouldn’t have paid the extra money which was almost as much as the cost of the item. The customer service rep told me she was going out of her way to submit a request and couldn’t guarantee I would get my money back without a manager. When I asked for a manager she said that there wasn’t one available until the next day. So needless to say, I’m not satisfied with my outcome.