The mattress is very soft and comfy, it was shipped in a box with no other packaging which I think is wonderful. I will say that for an adult to sleep in its not the right choice. My 2 year old and 5 year old have had no complaints but I fell asleep with my 2 year old and the mattress had flattened under my body. I don't like that they call this a hybrid as there are no springs in it just foam. I bought 2 of these mattresses for a set of bunk beds, which has slats, but I actually used the cardboard from the giant box as an extra support under the mattress, otherwise the mattress would have sunk into the slats too much as it is so soft. I would not have purchased this product at full price. I bought it for only $96CAD, original price would have been way too much for the quality of it