I was surprised at the quality of this couch. A little nervous to buy a loveseat with out testing it but with this open box deal at just $300 including shipping I couldn't go wrong. This is firm and you don't sink in. Even came with a few throw pillows. Everyone who comes over I brag "this is from wayfair". I also bought that beautiful floral rug on wayfair (knight area rug). Love love love wayfair.