Love the firmness to it! It is a rather firm couch so if you have back problems it may help, BUT it does sit low to the ground so take that into consideration. Now for the reasons of putting three stars aside from the usual wrinkles the couch is okay, but the shipping I’ve NEVER had such a huge problem when it comes to shipping than what I did with this couch. Lack of communication, delivery dates ALL wrong, showed up over a month LATE. They did give me a 20 credit due to the errors (without asking so that was appreciated), but then again, it was the biggest headache I’ve ever had to deal with.