Soft.  Comfortable.  Cute pillows.  The worse experience I had was the delivery problems.  What a nightmare!!  First delivery was 2 chaises instead of 1 chaise and 1 love seat.  Second delivery to replace the chaise was another chaise, when I just needed the love seat.  Third delivery, finally received both pieces.  It took about almost 2 months to receive my 2 piece sectional sofa.  But I absolutely love the sofa.  I have passed out on it too many times already.