I was initially disappointed that this product came slightly damaged, but saw the option to replace the part I needed and I had an AWFUL experience with the text support. They are impatient, pushy, dismissive and will give you wrong information about their return and replacement policies. Ultimately, I am returning mainly because the natural color is a light gray in person and I wanted a natural wood color. If you have an issue, you HAVE TO CALL customer service because they give you accurate policy info and quickly help you when you make an informed decision. The text support pushed me to only replace a part and was shady about explaining my options when I asked for refunds and additional questions about the process. Hopefully the photo gives you a better idea of the color you are actually ordering.