I actually like this chair BUT Wayfair customer service has been so bad, even on problems they caused, that I am only giving all of their products just one star. Just moved into a new seasonal home and bought a lot of stuff on wayfair- am regretting it-- they told me they  shipped items (mattresses)  that never arrived, I  learned that it hasnt left  THEIR warehouse and told me I had to wait 10 more days before they can do anything and that I should call FEDEX each day and see if wayfair gave them the merchandise. Their customer service will not do a thing-- i wanted to cancel as these are needed mattresses (purchased as 'quick ship' btw and they wont do that either even though they are STILL AT THEIR WAREHOUSE. worst part is this is a seasonal home so i am not always here and these could potentially arrive with no one here and sit in the elements-- WAYFAIR IS THE WORST