This ottoman was even nicer than I expected.  We have another, smaller ottoman with a similar looking top which has a hidden wood frame around the edge that is uncomfortable to put your sock feet on, and foam cushioning that is too soft within that frame.  This one has a firm cushioned top which is much more comfortable.  Plus, you can put your laptop on it to do a little email.  UPS damaged our first one, and customer service was the best I've ever seen.  She apologized for the inconvenience (not even their fault), and got a new one shipped right away.  They also let me donate the damaged one, and I just dropped it off at Goodwill.  That alone deserves 5 stars!