We found this chair to be clumsy with fair to poor comfort.  It also takes up a lot of room.  The arm rests don't work--you need to wrestle a bit with them before you get them in the right position and then, after a day or so, they shift again.  Therefore, we have to keep adjusting the arm rests with a tool that comes with the chair.  The lumbar area feels hollow and the head rest doesn't provide comfort for the neck/head:  one finds themselves craning their neck instead of sitting in a well-aligned position.   The pull out for extended leg room was stiff and abrupt. The quality of the leather was fair--clearly faux leather, more plastic like.