The dark grey pouf was flimsy and it looked like it needed more stuffing.  I contacted Wayfair and they were very helpful telling me to keep the first pouf and they would send another.  The other was just as flimsy.  I also Purchased a light blue pouf and that one was perfect.  Also, there was instructions on how to fill the pouf if they needed more filling, but it is impossible to do without damaging the pouf