Item arrived broken with holes all around the box. Not padded well inside at all. Wood was just in there. FedEx driver dropped on my porch stairs and broke them. In addition, item was all chipped when unboxing. Called customer service same day as delivery and the lady opened a case and said I would be contacted by warehouse about refund. Almost 2 weeks later and zero emails. I contacted Wayfair and there is no report for a return/refund... Not happy about this purchase or the fact that I spent $800 for an item not in the trash.