Beautiful piece.  It's in the firm side, but for some that is a plus.  I believe it will also soften with time.  It was a breeze to put together and was cleverly packaged.  Don't rely on the Wayfair tracking, make sure you check FedEx for more accurate/updated arrival date/times.  One piece was damaged during delivery but called customer service and they are sending the replacement piece.  Overall a  nice sectional.