I am short and the chair did not go low enough for me to put my feet flat on the floor. I took the rollers off and put the felt pad feet in and now it is the right height. I did not need the rollers anyway as I have hard wood floors which are not recommended for rolling chairs. Also, I thought the seat was too hard. After unzipping the cushion, I took out the innersprings and added more foam. Perfect. The chair is the style I was looking for so I am happy now after a few adjustments.