The seated cushions it’s firm which is nice so it lasts longer. The cushions for the back and pillowy soft. We didn’t have high expectations on assembling this based off of a comedians skit about assembling his own product from this company, but we were wrong. The assembly was basically “idiot-proof” as my boyfriend put it. We had the instructions in the app and also in paper with the product. Everything was neatly and well stored in the boxes. There were no tears, rips, or anything busted. We were very pleased with our transaction and experience.