First off, product ETA from wayfair was different than that of FexEx -- system of estimation is lagging / is not on same page as FedEx. Second, I need to change the method of payment for this -- was put on wrong AMEX (my fault). Thirdly, product is not high quality and though looks nice, is not sturdy enough for an adult dog (I see ours destroying quickly) -- hardware including cage part of the cage needs to be upgraded. Lastly, and most importantly, item arrived damaged (see photos). I would like a refund for this purchase.