The bed itself is exactly what I needed after I made it work. I give it one star because part E has 16” between premade holes, and the bed frame has 18” inches. I contacted customer support, and they tried to resolve it by ordering part E, but they were out of stock. After about of week, I received another email that they should send me a replacement, and I asked a question and didn't receive a reply. I got tired of this broken communication and borrowed a tool to make holes where they were supposed to be and assemble the bed. I ordered a couple of times before, and everything was perfect. This might be just a manufacturing error.