My first purchase with Wayfair. Item came scratched and dented on side of fan. I called customer service about the scratches they rectified the situation.  Also the color is a little off.. IM VERY PICKY.  Fan came with partial directions for mounting it to the ceiling.  My husband is very handy. He put it up with no problems.  I have not figured out how to make the lights move like it is in the picture AGAIN DIRECTIONS are horrible and lacking alot of information..WTS I like the fan its unique..