Would have been a 5* rating if it wasn’t for the delivery man. I live on the second floor of flats, which he insisted the delivery mustn’t be brought up by him, forcing me to sign being rather aggressive. The box was battered in every direction, not surprising when I discovered it had missing parts. The positive in all this is when I called customer service the gentleman was very helpful and ordered the missing parts which came rather quick. Now that it is all assembled it exceeds my expectations as sometimes fake crystals can come off as cheap.  However the lovely velvet material with crystals in the tufted part makes it look well classy.