The color of the bed was different (darker) than what is pictured on the website. My original delivery date was changed and I had to wait 10 extra days. When I received my bed the headboard was damaged. It appears it was damaged by the forklift. However, customer service was very helpful and quick to assist with a return. I was charged a $150 return shipping fee which I don't think I should of been charged. But I would use Wayfair again because I have always been satisfied with what I have ordered. This was the only issue I have ever encountered.