I ordered 3 of these chairs, they all showed up damaged in the exact same spots (see pictures) so this almost seems like a factory defect.  I talked with costumer service about this, and they did only what I can call an okay job. They offered to send replacement parts or to return the item for hopefully undamaged items, unfortunately we dont have any furniture in our new house, and I dont have time to wait for new stools to arrive before Thanksgiving.  We finally came to the conclusion that I would get a credit, which woefully came to the total of 25 for all three chairs. Mind you, I spent about 500 for all of these stools and received a 25 credit. ...  The stools themselves would be awesome if they werent damaged, hence the 2 star rating.