I looked on wayfair as a friend has used your company for a few items and suggested Wayfair to me. I was looking for a shag pile quality rug for my living room and on the website it described what I was looking for, I opened the packaging and thought I had ordered the wrong rug! It was flat. I left it a few days to settle down out of the packaging, then I hoovered it thinking it might fluff it up more! It hasn't so I rolled it back up again and I will be sending it back. The quality is very poor...