I had called a representative because I was worried about damages caused in shipping. I was assured that the packing of each piece would assure that all parts would be in good shape.
Many shelves came scratched, and or cracked.  Top of the bookcase had the side bookcase bars simply placed on top without any kind of packaging or protection, needless to say top shelf was very dented.  
Finishing on the bookshelves does not have quality workmanship that was expected.