What I have received of this order looks nice. Unfortunately someone forgot to send me hardware, instructions, a headboard, and a footboard. I have only received the posts, top rails, and frame. I called customer service who said they are posting an order for replacement parts on a Thursday and that the missing pieces would arrive by the following Wednesday and that I would get a confirmation email after our conversation. I waited until the next monday, no email. I called and was told the manufacturer denied request for parts to wayfair. I was then told they would try again. Really?!