We received the rug in reasonable time frame. The rug, as many other reviewers mentioned, is more of a cream/ivory/off white color with the dark chocolate brown lines (which from far looks black). It's soft and it does give a nice touch to our living room; which has sleek white furniture. Overall, very pleased with purchase, nothing unexpected since I read tons of reviews before I made the decision to buy it. Oh it does shed, but didn't have any bad odor when opened, which is nice!