Due to an email outage, I mistakenly ordered two sets of Adirondack chairs.  Your competitor's chairs arrived the day before yours did--even though I had placed that order ten days earlier.  I ordered your chairs 48 hours before they were at my front door.

By then, I had already tried to assemble the competitor's chairs--with a screw-driver (no Allen key) and became totally frustrated with the assembly directions.  So I opened