Being a first-time customer, I was nervous when I ordered this rug.  I had shopped in stores but could not find a rug that fit my budget, which had been stretched during a massive renovation.  When the rug arrived, I was stunned to find that even though it cost over 50% less than those I had considered in the store.  My rugs arrived in less than a week and were perfectly packaged.  I just unrolled them and placed them in my space.

Pros: great value, well-made