First, let me say i love this refrigerator, however, I did buy it for the craft ice. I have owned it for two years and just had my 3rd craft ice maker replaced. I bought the extended warranty so i'm not out $$ but I love the craft ice and I just want it to work. My giant mastiff wants it to work too. She is soooo disappointed when I go to the fridge and there is no ice ball...only the little ice.