I love my reversible griddle. If you love to cook like me and want something convenient your looking at the right item. I am giving it 4  s for two reasons. 1) The cord is VERY short and where I will be most likely using it in my home I will have to get myself an extension cord. Hamilton Beach states they did this to prevent tangling and tripping. 2) There are no onoff features. So, if you just need to use one side of the griddle the other side will have to stay on min. Also, for you to completely turn the griddle off you have to unplug it. That could be an advantage but I like also having the option of turning my stuff off before unplugging. There were no defects  shipping was on time!