The product was supposed to be white. It had brown stains all over it. I was very unhappy with the way I was treated when I called to ask what I should do. I was told I had been flagged and the executive team would review. When the person reviewing left a message she said they were sending a call tag. She did not say if the item would be replaced or if I would get a refund. I called and got a very nice woman at the general number and she explained everything. (She deserves a raise!)  I have ordered many items from you and will think twice before doing so again!!!