I had this faucet for about a year when something wasn't working right.  When I contacted these guys, they immediately offered to replace the defective handle, yet the color I had chosen was no longer available.  I had the antique silver tone, and they could only offer the brown color.  My problem was that the spout and sprayer also were antique silver.  They were not defective, but they would not match if we changed the handle.  So Price Pfister replaced all the parts in the brown tone.  That's great service!