When your installer came to install the closet he open the box and the 48" support rails were not in the box, on further review some of the closet pieces were damaged and two of the side panels looked like they were used and repacked. I reported this to Wayfair and they are reordering the closet but it's going to take a week before I receive the replacement, with that said my problem is all of my clothes are on my bed because I needed to demo the existing closet, now I have nowhere to sleep for a week, this is Wayfair's issues not mine but I'm the one this is going to sleep on the floor for a week. I'm 67 years old and I shouldn't be sleeping on the floor but that's my only option because I'm not going to put my clean clothes on the floor, one night sleeping on the floor is too much let alone 7 nights. I'm not happy with Wayfair. If you want more information you can call me at 925 209-4493.