I don't like to purchase items like towels on the internet but the reviews were so good I decided to take a chance. First they were delivered within a few days and were well packaged. After one wash they came out even more fluffy. They are soft and absorbable and a great buy. One of the bath towels was frayed and had a hole in it. Customer service was friendly and took care of the problem right away. 5 stars for the towels and customer service.