The folks at Wayfair did their best by sending me a 2nd grill, but the grill design is defective in that the metal grill you cook on does not seat properly on the grill itself and there is no way to secure it. So as soon as you try to flip hamburgers with a spatula, the metal grill shifts and your food falls into the charcoal. Too bad because otherwise it would have been a nice little grill for the money.