I am really frustrated with this situation.  The package was not delivered, although Wayfair is saying it did arrive.  Next steps I was told to  "Wait and we will see what happens next to get you a refund".  Reason I need the refund is that I Cancelled this order the SAME day I ordered it, due to much different reviews on other popular shopping websites.  This thing, although I won't try it, is not known for longevity...maybe 3 uses and it just stops working.  So I decide I don't want it, I will buy a regular one. 
They refused to cancel the day I ordered, so now I am being held hostage by Wayfair for a refund of over $300.  So WAYFAIR, PLEASE figure out YOUR mistake so I can get my money back. I should have had this when I called in and said I didn't want it after all.  It was NOT shipping yet, but that is exactly what I was told...

Will change my review if I ever get ANY follow-up since my call last week to customer service. 

Utter Joke!