I opened the box and immediately thought the product looked poorly constructed.  Everything about this product was subpar - the plastic, the connectors, the hose.  I reeled in the hose and the swivel base fell off, the reel disconnected the first time I used it.  I couldn't believe this product was $85.  
I submitted a request to return the item and informed Wayfair of the poor quality via email.  Wayfair's customer service was excellent, and as promised, they reimbursed my account the next day.  I appreciated a company that stands behind the products they sell.