The ordering process was easy and fast. Item was received on time from the website estimate and it shipped free! It was a large box and that could have been expensive. The headboard  was packed well and very easy to assemble.  There was one washer missing 8n the tools provided but that wasn't a big deal as I had an extra one at home. The item exceeded my expectations for quality.  The material looked a little different than the picture online but I still really liked it.  It looks amazing in my room!  Very happy with my purchase.