Slightly disappointed. My husband bought it for me last Christmas. I didn't unbox it until several months later. The left side of the toaster does NOT work. You push the lever down and it won't stay down. We kept using it because we tossed our other toaster when we opened up this one. I haven't done anything about it, because I'm afraid nothing would get done because we have had it for so long and the working side has been used quite a bit. Would be a great toaster if both sides worked. [This review was collected as part of a promotion.]