We received our fire pit and I love it BUT when we put it together one side panel and the door was bent!   We tried to call the customer service number that was given and no answer.  A strange recording came on to leave a message and no one called back!!  Even if we wanted to send it back how could we but it would be such a hassle so we are keeping it with the defects.  I think they figure if the product is damaged it’s too much trouble to pack up and return.  We will think twice before ordering anything from Wayfair again.