I bought this in May and 3 months later it stopped working.  No power at all.  I'm am electrician so i know it wasn't the outlet.  I performed the factory reset and it did nothing to rectify the issue.  I called and after they were convinced it wasn't going to be fixed over the phone,  they scheduled me a month out for a repairman to come out and look at it.  Being that he won't be here until Oct 5th, i can not tell you the outcome of this situation. Other than that, I love the microwave.  Great design.  Very upscale feel.