Well, this has a story. We ordered it months ago and it was finally delivered. When it got here, it was broken. There was no padding at all inside the box. I called customer service and they agreed to send out a replacement. I told them about the packaging and asked for it to be packed well. Weeks went by and I didn’t get it (contractor was waiting on it). I finally called again and was told that the second one arrived at the shipping company broken so it was sent back to Wayfair. No one bothered to let me know about it.  They said they would send another one but that they couldn’t expedite it because it was too large. Fortunately, it arrived within a week and want broken. The toilet itself is nice. The journey was miserable!