We ordered the spa in May and it was delivered last week three weeks before the expected delivery date.  The delivery communication was plentiful and extremely accurate.  I received the last text when the truck was ten minutes away.  The spa is everything we expected with one exception.  Somehow the ozonator was omitted but a call to Wayfair and then a call to the manufacturer remedied the situation.  Both calls were extremely pleasant and professional and rate among the best customer service experiences I have ever had.  The spa is very nice and exactly as described.  An exceptional value for such a low price.  We are impressed!