Have had it 4 or 5 years now and use it nearly daily. Makes perfect flat white, micro froth, milk. So much better than using a steam wand on a espresso machine. Works great with whole, 2% and 1% milk. I am noticing hairline cracks in plastic liner the steal container rests in. The crack causes no issues however. Probably due to heat cycling. For what this machine cost and the useful life I have expected so far, it is a bargin.