The vase was broken in pieces. When I reached out to Wayfair via telephone, chat and text I kept getting a response that the system was down and I needed to try again in a hour. I tried so many times hours after hours but to no avail I wasn’t able to reach anyone. So I did a replacement order and now I have to return a box of broken glass to FedEx. Hopefully they will except the box because I am not paying for a broken box of glass!