I purchased this pillow in hopes of a better night sleep. Unfortunately it does not feel cool, at all, and even worse it feels like sleeping on rocks with the little pieces of foam inside. I tried taking some out, putting some back in, moving the foam around and it still is uncomfortable. I called to see what my options were and was told there is a no refund policy so now I'm stuck with new pillows that will sit like rocks in the closet :(. They are the only company that has a NO REFUND return policy. Horrible for $100+ pillows.