The chair is comfortable except for the fact that it tends to "lean" backwards and my feet would not touch the floor.  I'm average height (5'9").  Also, when you try to go from the reclined position to upright it takes a LOT of effort.  You have to lean forward before the handle will engage.  The massage and heat were awesome, but the amount of effort it takes to get the chair from reclining to upright and the fact my feet won't touch the floor when sitting in the upright position made it a no go.  I returned the chair for another one.