Both our cats LOVE it! They use all parts of the tree, and love playing with all the toys, except the busybox, because the balls fall out of it too easily (but they still play with the balls). The ladder is a nice touch. The tree is slim, so it doesn't take too much space, but it's very tall, providing great spots to observe the room from above or look out the window. The platforms are a bit small, but my cats are small too, so it works for them. The grey fabric of the tree looks good in our apartment that has a lot of greys. When the tree was delivered, one of the screws was wrong, but the customer service was quick to send me replacement parts.