There was a problem after I order this item. It’s was shipped to my old address, so when I called to let them know they were very helpful. The person I spoke with Sid that they will replace the item so when they were in the process of replacing it, the people that lives in my old house got in contact with me so they could deliver my item. So I had to call Wayfair back so I could send the replacement back. It took a little while but they were also helpful with that but overall I love my freezer. It’s just the right size for my family and I.