I ordered two sets of these dishes in the red/black for my son's apartment.  One box had a broken mug and some chips on two other pieces and the other box had a broken bowl and some slight imperfections in the glazing of some of the dishes.  This manufacturer refunded the money for one set and did not ask for it to be returned, so between the two boxes we were able to make service for six.  I am giving 4 stars partly due to the great service of them!