I bought this Coffee maker just over a year ago from a store. I loved the style & size of it, as it made 12 cups of HOT coffee when i needed the capacity. It was not very tall and fit nicely on my counter. The price was reasonable. I bought it most specifically because of it's simplicity: the auto timer, auto shut off and height if it. Although the clock jumped a few minutes here and there, that didn't bother me. However, this week, the Maker simply died. Although it had power and the clock was working, the Maker would not siphon the water to brew our morning Java nor did the plate get warm. We tried various outlets and resetting the clock, timer, etc. Unfortunately the manual does not offer troubleshooting. Thank goodness i did not have a house full of guests. Not sure if i would buy another one of these brands.