I have made previous purchases from Wayfair and have been satisfied with the products we bought.  
After registering my disappointment with the recent delivery condition of the utility cabinet I had ordered, Wayfair immediately responded with a reasonable partial  refund/price reduction which was welcomed. That company action impressed me as to how to fairly acknowledge and support your customers.
Although the initial encounter was distressing (hence I deducted one point from a full 10 rating), the product was finally acceptable as I fixed the structural/cosmetic glitches the best I could. The problem resolution of the partial refund was excellent.