First Off.. This Bed Is Awesome! My 4 Year Old Daughter Loves It!!! There Was A Bit Of An Issue With Delivery.. The Day That It Was Supposed To Be Delivered It Wasn'T... I Was Misinformed Of The Tracking Number. So I Looked It Up Online And It Stated There That The Bed Was Delivered But It Was Not. I Called Wayfair To Inform Them That I Never Received The Bed.. Don'T Remember The Woman'S Name But She Was Amazing!! She Was So Helpful And Reassured Methat The Matter Would Be Straightened Out Asap!! The Next Day She Called Me To Let Me Know That The Matter Was Taken Care Of And The Bed Was On The Way!! I Received It A Few Days Later.. Thanks Again Wayfair!! Job Well Done!!