We began having numerous issues with the computerized parts in the K Cafe Smart coffee maker after we had it about 3 months. Customer service was helpful, and we received a replacement. We are still having a few computerized issues with the replacement, but not to the extent of the 1st unit.  The issues are with the k-cups not being recognized and/or saying no pod and not being able to brew a cup of coffee. Sometimes we need to lift and close the lid a few times before it will work. We are trying to decide whether or not to return for a refund.