Wayfair was a pleasure doing business with. The item arrived within 3-5 days of ordering and everything was in perfect condition. The Bartesian was a breeze to setup and start using. This device makes PERFECT drinks - not too sugary or overpowering. Granted certain drinks (like a Long Island Iced Tea) will taste quite strong but that's due to the nature of the drink and amount of alcohol. Otherwise drinks like the Rum Breeze and Margaritas are my favorite. I've had margaritas almost everywhere I've traveled and nothing compares to the way the Bartesian makes them. By far the best drink I've ever tasted. Yeah it looks like a science experiment but that's part of the allure - this truly is a  perfect "Keurig for mixed drinks".