Oh the case of the laundry trunk! The first tome I ordered this, it arrived parts damaged, and without the hinges to assemble. I called to complain bitterly because I needed this urgently for storage. 
The Lady who helped me, was über nice. Not only did she calmed me down, but also sent a replacement for another one with the complete tools. I needn’t send the first one back. Ten Stars for product and Customer Service from me. I am very elated about my purchase, but more than anything with the Lady that helped. 

NB It’s the same product, just that my husband put it together wrongly. It serves the same purpose anyway!