The first chair ordered arrived damaged but WayFair customer service quickly rectified the problem. I received a replacement chair within 1 week. Assembly will require two people and should take about 30 minutes. Tools are included.  I give this chair 4 out of 5 stars because the seat cushion is very thin. You might want to add an additional cushion for comfort. The included lumbar pillow and head rest provide adequate support.  The ability to fully recline 180 degrees might be needed if you plan to use the chair for root canal procedures. I’ve had this chair for several months and to date it has performed as expected. I chose the white and black color option to match my white office theme.  
WayFair really did have just what I needed!