Ordered two of these lamps for new family room.  I needed a lamp tall enough to cast light on what I am reading. It also needed to have a small  base so it didn't take up too much room on an already small end table. And if it had a unique shade, too, that was a bonus.  They were packaged extremely well. The neck on one of the lamps was crooked when formed and there were minor imperfections on both shades.  Customer service was awesome and not only sent me replacements for the two shades and one defective base, they also sent an additional lamp base!  Since I ordered these lamps I've noticed the price has increased. Must be a popular item now.