I ordered a fireplace tv stand. The first one arrived late and the box was in bad shape. Everything inside was fine, except for the top piece.  There was a large crack on the underside of the top piece and the one corner was all broken up. I contacted Wayfair the next day, and they sent a whole new one!!! It arrived much quicker than the first one. I have not yet put that one together, but the box is in better shape. I’m confident the this one will be good. It’s a lovely piece. Very happy with the product and the customer service!