I loved this sofa, it was really easy to put together and it looked great in my living room. Sadly after only a week of mild use, we heard a crack then another and we saw this awful dent right on the seat… I looked to see if I could fix it (turned it around and opened it) and saw that three of the springs had gotten loose from the wood inside but it was not possible to just put them back in because the wood broke as well. I held the springs with a rope and stuffed the dent with yarn, it looked better only for a day. I feel I should get a refund or some store credit or something but I’m not sure how to.