I bought this couch because there were no bad reviews at all. Everyones pictures looked amazing, fluffy pillows, soft, it had me! Then I got it delivered... And it wasnt great. The back pillows didnt fluff up at all. When you sit on it you can feel the hard edge of the back, the seat cushions were a bit better, but they are still not as puffed up as it seems they should be. Then theres the rusted hardware on the bottom. Each piece is so rusted we couldnt lock the pieces together because they wont move. And now that leaves a large connector on each piece exposed thats so low to the floor that it catches on my rug. 
However, in saying that, customer service was really great and worked out a way to fix the issues.