They sent a TV stand with a defective pivoting device. This is the part that mounts the TV to the stand. The part had been welded incorrectly and the brand new TV would not have been level, but would set at a 10 degree tilt. After 6 emails with photographs and 4 phone calls, David finally called me on a Sunday afternoon. He told me that the part was fine and that I was the one that could not properly screw 4 screws into the holes even though I had assembled the entire piece of furniture without any problems. After lengthy phone conversations and emails with video photographic proof, it was clear I was going to have to disassemble the stand and return the entire product. Only then did David agree to replace this 4" x 3.5" x 3.5" part. Be prepared to meet resistance when dealing with this manufacturer.