Item exactly as described by seller.  I haven't had the misfortune & the negative-experiences that some have described in their reviews.  My unit was delivered securely packaged, undamaged & clean.  Having said  this, of course I cleaned the inside of my unit as instructed.  All parts were present & accounted for!  This has been a breeze to operate & it does pump out quality ice, in the time frame it says it does.  Very pleased with purchase & product!