I was so nervous to get a couch I had not seen beforehand but this was the best experience. The delivery was flawless. I was able to reschedule to a time that worked for me, with no issues. They called me when they were on their way and gave me a timeline. The couch came in perfect condition. Its well made and beautiful. Its firm and beware that you sit high so your end tables and coffee table might get dwarfed.