Firstly, I awaiting information from your customer service department so this could still end well.  At this point a 3 star rating is probably too high.
I chose this fan because you didn't have the one I wanted in stock,  a bigger one of the same color.
When the fan arrived I found that apparently the factory mislabeled and/or mispacked the fan.  It is not the color it says on the box (the one I ordered).
So meanwhile I have removed my old fan which had stopped working and now have an empty space in our cathedral ceiling.
And I am not optimistic this will have a happy ending.