This light is stunning, particularly when it is lit.  When it is not lit it shows is lower cost but it's still beautiful.  It comes well packaged but some of the  metal rods were bent.  Fortunately they screw out and can be straighten easily.  We had a short in our first lamp so I took a picture of it and asked for a replacement.  Without hesitation another one was sent right away and instructions were sent on how to recycle the broken one.  EXCELLENT customer service and a great product.