The bed arrived with several cracks in the headboard and bed frame.  I called customer service upon opening the boxes and was told it would be 3-5 business days before I would receive a call. It's been over 2 weeks and they still haven't contacted me.  I have very low expectations for hearing from the manufacturer. The packaging clearly stated not to contact Wayfair in the event of issues, so we didn't, however it's disappointing this experience will go unresolved due to poor customer service. This bed is for our 2 year old and we went into the purchase knowing it would undergo some wear and tear through her early years, hence the reason why we didn't want to pay too much for it. You get what you pay for - if you want an affordable bed frame with cheap quality, this one is for you.