I ordered this bed in mid to late September.  I knew it would take a while to receive but I was pleasantly surprised when the headboard was scheduled to arrive a couple weeks later.  The online scheduling was very easy and worked out great.  The footboard and side rails were to arrive later as was stated on my tracking.  This is where the problems began.  I had to call and it was a surprise why a schedule was not set up once resolved the item shipped but I was to receive footboard and side rails and I only received the footboard.  Back on phone with customer service which tracked down the issue and although was told it would take a week or two, I received it 5 days later.  Again customer service excellent!  I am so happy with this bed the quality and durability was exactly what I was hoping on.  The color and material was spot on for the look I wanted to achieve in my bedroom!