I really wanted to give this chandelier a one star rating due to the installation instructions but since the chandelier turned out so beautifully, I couldn't just give it a one star rating. The instructions leave a lot to be desired for.  It took my husband 7 hours just to rewire the whole thing and attach the hardware.  If you aren't handy, this chandelier is not for you.  All of the gems come individually packaged, about 400 pieces. They were packaged with perfection.  Not one broken gem.  I'm glad I bought this chandelier but had I known the headache I probably wouldn't have.