Finally put the chair together and I'm a happy camper. I was a little worried about missing parts because it had been sitting there in its package since the end of June and it's now the beginning of September but all the parts were there and putting it together was as EZ as 123. Love the massage and the footrest feature. Now I can fall asleep in it while studying and not worry about neck cramps afterwards.  It feels very comfortable. I  haven't tested the heating feature completely yet (it's still hot outside) but from the looks of it, I'm pretty sure it will work as well which will come in quite handy in the winter months. I'm only about 185 lbs. so the footrest is fine for me, but if you're a large person with big  legs, the footrest may have a shorter life for you. Otherwise, you'll love this chair.  Go get you one, tell them I sent you :-)