Please do not buy anything large from Wayfair unless you can possibly avoid it. I have bought small items and that has been fine, but ordering a larger item has been a catastrophe.
Delivery promised on Tuesday.
One tiny box arrived which couldn’t possibly be the item.
Contacted Wayfair - was told the rest would come Thursday.
It didn’t
Contacted Wayfair - was told the rest would come Friday.
It didn’t.
Contacted Wayfair - they said they didn’t know where it was, or when I would get it.
They have no system of tracking parcels.
They can offer no solutions.
Nor do they seem to understand that if you book someone to assemble an item - on three separate occasions - then you are bound to feel somewhat aggrieved that you have to pay cancellation fees.
I asked them to cancel the order and refund my money.
They told me they would answer my query in one business day to let me know when it would be delivered.
Appalling service
No customer support