Ordered 2, one had a defect. Called Wayfair and they sent out another. It arrived with a few more dings than the first so I called and Wayfair gave me a refund. No probs at all. The chair is solid, lovely rocking action, holds a great weight and looks wonderful on my new patio. I think I may need to purchase a few more as I don’t get a look in when the kids are around!