The pad in the top section of the chair hit me right between the shoulder blades and was very uncomfortable. I had gotten the chair hoping it would support my back as I have had a previous back injury and office chairs are essential to my work. However, since it didn't work for me, my husband took it and he is very happy with it. He likes a more extreme tilt to his chair and this one can be adjusted in this way. All in all, a nice quality chair.