I could not be more pleased! ... to find the quality of build and materials exceeding my expectations. The Italian leather is buttery soft and the navy color is true.  I particularly like the brushed aluminum metal as opposed to shiny chrome.  And most important, the chair is exceedingly comfortable! ...  Upon ordering the chair, it went out of stock.  Before restock occurred, the manufacturer doubled the retail price.  While sacrificing a profit or possibly incurring a loss, Wayfair honored the original price upon my order.  I cannot say enough good things about Wayfair's customer service!  The service reps are kind and professional.