OUTSTANDING CUSTOMER SERVICE 

I had a minor defect with the chair which I did not discover until the packing materials were discarded. I couldnt fathom how I was going to ship a large office chair back to the company and was resigned to being out a few hundred dollars.

I contacted Wayfair and they sent a replacement, no hassle.  I already loved this company but to have this handled so easily has cemented my loyalty as a customer. 

And, the chair is terrific.  Very comfortable,  easy to assemble.  Its worth buying!