I just received two headboards that I ordered and one of them was defective. It was just a flawed nailhead design with uneven placement and spacing that would eventually drive me crazy every time I look at it.  The headboards did come in a box listing them as grayish beige which was not what I ordered but the color was still attractive enough that it doesn't clash. I filed a complaint with Wayfair about the flawed headboard and in less than one hour I have a brand new headboard being shipped to my house no questions asked.  On a positive note the headboards do appeared to be well designed and upholstered.  I am super impressed with the customer service and for that reason alone I will definitely be shopping here again.