I love the look and functionality of this chair.  It is comfortable and very sturdy.  When it was delivered, there was an issue with two of the wheels not fitting the 5 pronged base.  Having already put the chair together, I could not get the chair apart.  I used Wayfair's app to reach out to the seller and explain the issue.  They IMMEDIATLY sent another chair for its replacement, which showed up only days later.  Many thanks to the seller for the no-hassle replacement!