It has been my biggest disappointment in online shopping.  I have contacted (or at least, attempted to contact someone), requesting replacement items for those which are the incorrect length.  This is a bookcase, much like one I purchased a few months back and had absolutely no difficulty with assembly.  This one -- either came, packed with incorrect molding pieces, or they were built as incorrect lengths.  
  Hopefully I will receive the correct items (per dimensions which I supplied).  If this does not happen, I will be very leary of online shopping in the future.

Trudean Tedford
Austin, AR