The order process was straightforward and the package arrived on the scheduled day. The bench was exactly what I ordered, however when it was unwrapped, I was disappointed to find that one of the interior braces used to hold the lid open was pulled out of the side and just hanging with the screws still in it. We will be able to fix this ourselves, so I won't be returning it. However, it is disappointing as this was my first order from Wayfair and may affect future decisions to buy from Wayfair.