A small piece was broken when it arrived, so I went on the website to order another piece. Instead of ordering the piece I needed I mistakenly re-ordered the whole desk. I immediately called customer service to cancel. They were very helpful. Unfortunately it was on a Saturday and they could not cancel the order. So 4 days later I got another desk. I worried that I would be charged so I called customer service again. They reassured me that I would not be charged. They advised me that it was not necessary to return it. They suggested that I could donate it to charity! Thank you Wayfair! You have a customer for life!!