Firstly, you order a bed called Ottoman, what you don't know is that Wayfair rename the items so what you actually receive is a Phoenix Ottoman bed made by Birlea which can buy from a number of companies for about the same price give or take Â£20 (so its not the great sale it makes out to be!!) Secondly the bed was delivered by a bloke in a rusty old transit (not the image I'm sure Wayfair are trying to portray I'm sure) Thirdly the bed should arrive in 5 boxes but the driver had only got 3 of them so I had to arrange another day for the rest of the order to be delivered! Having said that the bed isn't too bad at all but not impressed with the service and don't believe all you read!