Our first shipment arrived in a torn open box with items broken and missing. Thanks to the very kind customer service we were shipped a second shelf, which arrived shortly after, all in one piece. The item, however had a strong odor of fresh wood stain, and it was very difficult to assemble. The pre-drilled holes for assembly are poorly done, and positioned in such a way that actual assembly cracked two of the wooden shelves. Because we had spare parts from the failed first delivery, we tried to replace the cracked shelves with the other parts, and they cracked in the exact same place leaving the exact same result. Lastly, once fully assembled, the shelf does not stand level, and will rock back and forth with any pressure applied. Despite my prior pleasant experience with customer service, given the amount of time and effort I have committed to this shelf, and considering the amount of frustration a single shelf has caused me, I cannot and will not be ordering from wayfair again.