It was packed very well and each piece wrapped separately, but the inside arm on the left side of the bench was deeply scratched in several places removing the finish and exposing the light colored wood underneath.   Also, there were no instructions, only a photo showing how to put it together; so, of course, I had to start over after half way through screwing all of the screws in on the bottom.  I decided to keep the bench in spite of the scratches and put it on the front porch.  Hopefully, it will weather and the scratches won't show as much after a while.