I ordered this pair of chairs twice. The first time i ordered 4 and recieved 3. I was credited for the second set and told to keep the extra chair, but i still needed a 4th and they are only sold in pairs, so i ordered another pair at a higher cost and again only recieved 1 chair... i spoke to customer service and was told someone would contact me about my missing chair. It's been 2 weeks and to date no one has contacted me. I'm still missing either 1 chair or the difference in cost from my original order. Otherwise the chairs are beautiful and very comfortable. That's why i ordered an extra set instead of returning them. Chair is great customer service is lacking