The light turns on but when the fan button is pressed, it makes 2 beeps but does not spin. I reached out to Wayfair for support, who said they put me in touch with the manufacturer. The manufacturer, in very broken English, mentioned I should use the weights that came with the fan to balance out the fan so it doesn't wobble. Clearly they did not understand the issue that sounds like it can be easily corrected if customer service was adequate at best.