It’s a great bed except I was missing one piece and after setting it up for a while, it was frustrating missing a vital piece. Emailed customer support asking for just the missing piece to be sent out but instead they want the whole bed taken apart and packaged again while they send another package that will again take hours to put together. No luck getting it resolved. This was super inconvenient but it’s a great bed if all pieces came in the first time around

UPDATE: 5 stars because the seller did work with me and ended up just shipping out the missing piece! Thank you!!