The dresser arrived with the packaging punctured, which went through the back of the furniture. The back is flimsy particle board which increased the risk of damage. However, the rest of the piece is well built and it looks nice. When I called to report the damage and get a partial refund, there was a long wait time (45 minutes) to speak to a customer service agent. However, he was easy to work with once I got through and a 20% credit was issued when I uploaded a photo of the damage.