We received this item on timely manner.  All parts arrive.  We followed the instruction that were a little challenging but we were able to built this bed and we like it a lot.  The finish product looks good and exceeded our expectations. The only problem is that the bed will not stay down.  It need at least 20lbs of extra weight to keep the bed down in place.  We will try to contact Murphy Bed about this to see if they give us another solution. Overall purchasing this through Wayfair was a good experience.