Arrived with a dime size area that was not filled in with stitches...pretty noticable. Guess  there is no quality control any longer. It also had some loops that were pulled out. This is a hand hooked rug..not sure if this will continue to pull out. I do like the rug, and don't want to send it back...but this should be prices as a SECOND quality. Put an email into Wayfair last week, but have yet to get an answer from them.