Even though the rug looks great in the lobby where I work, I am giving 4 stars because of the delivery on it. It was to deliver on the 2nd, from the email conformation I received. When I went to track it on the 2nd, it showed no update. I called Wayfair to get some information on it and was told they would call me back with an update. Instead, I received an email the next day stating it was to deliver on the 4th. To me it seems like someone forgot to put it on the truck. Other than that, the rug looks great & just what our lobby needed.