I meant to give a 4.5 rating, too, but 5 covers most of it.  Most problems were with UPS.  Mayfair customer service shines and they really helped.  UPS are the ones who dropped the ball.  I needed a Friday or Monday delivery and that is what was on the order, but the shipper ignored that and the rails were left on Thursday, without a signature (that was specified) and they left the headboard propped up against the garage door on Friday.  Didn't even ring the doorbell.
Because my helpers were gone by the time it arrived, I managed to get it all inside and set it up by myself.  It was really hard because it is pretty heavy, and I'm 75, but I did it!!  Bed is beautiful, looks exactly like the picture, and I slept like a baby.