the item was good, but largely overpriced, when I ordered it was $409.00. While I was checking on the delivery few days later the carpet price dropped $100.00! I call customer service right away since I have not received the carpet and has been less than 5 working days, and I asked if they can do something about it. Customer service said "NO, NOTHING WE CAN DO". So I really feel taken advantage of. Never will buy again.