I’m so upset. I lay this brand new rug down and the braiding is all messed up!! I even bought insurance on the rug and the only way for me to get the new rug is by returning this one On my dime…. Are they kidding  It came out of the box like this!!!! I tried calling can’t get the robot to go away and get a human on the phone. Never ordering from here again until this is resolved. I can’t believe my new rug came like this and I can’t get a replacement