Ordered this A/C unit.  It arrived on a weekday so I waited until the weekend to install it.  It blew ice cold air so I was very pleased.  I left the room for a while and when I came back the floor was flooded.  I got to looking at it and I saw a giant crack on the bottom (pic attached).  I e-mailed customer service on that Saturday and they sent me a new one that arrived the following Wednesday.  They said to discard or donate the broken one.  WOW . . what customer service!!!  It is not their fault someone dropped it in the shipping process but they sure made it right quickly.  Thanks for taking care of me Wayfair.  New one blows about 40 degrees or lower on a 97 degree day.  Awesome . . very pleased!!!