My order was cancelled due do something you thought was suspicious. That in itself didn't bother me, however after I talked to your rep, he said their wasn't a problem after all, however, the A/C I ordered was now sold out so in order to get something close to what I wanted I had to order one with a heat mode, which I didn't really want at a cost of $100.00 more. He did drop the price $25.00 but it still cost $75.00 more with options I will never use. Not a great deal in my opinion. I think, since you cancelled the order you should have held my A/C for at least a couple days to get clarification of my card. Not really all that impressed with the transaction, there was nothing wrong with my card. The A/C works great but it is more than what I needed or wanted.