I was given this laminator by Chatterbox in exchange for my honest opinion and though I was skeptical about this at first, I figured it would be messy and complicated but I was pleasantly surprised to see just how easy this was to use! Although I did have some trouble initially getting the tray into the correct position everything else went very smoothly. The finished laminated papers look great and cool down pretty quickly. I will definitely be more apt to use this now. I also really like the design, you don't mind it sitting on your desk because it's light, easy to move, looks sleek and I love that it has a place to hide the cord!!! Overall great experience and I would definitely recommend this product.