So, im a big fan of August let me start there. 3rd lock I buy and still impressed on how good they are. Now this 4th Gen one gave me a LOT of trouble to get to work right. Had to reset it a couple of times, got stuck some times but after patience its now working perfectly. 
I guess some FW fixes are needed on the lock side, but also the App gave me problems as it timed out on some basic things, so some debugging there might be required.