Well the five stars are more about your customer service than they are about the product. The first one arrived damaged. I assumed it was a shipping if not warehouse issue. Wayfair handled that really well with an unusually strong customer focus, immediately shipping another unit. It, however, came with damage, chipped and cracked around the top. I decided to keep and repair it. Looks to me like the vertical support packaging is weak. Nevertheless we like it. I replaced the lava rock with fire glass. See photo. We will continue to purchase from Wayfair. You seem to have good people working for you and a customer oriented business. R. Tubbs