I got this toaster a few weeks ago . While there are fewer dials to mess with I was unused to this toaster so i did manage to burn some toast. Once i got the hang of the toaster and where to put the dial for my toast the way i like it , it was a breeze to use. Very slim compared to my old toaster which was a plus for me . I am pleased with how well this toaster works and quickly it is to clean up once i am done using it. I did receive the toaster complimentary .  This is my honest and unbiased thoughts .