The cancellation process is horrible. I found the same product at a lower price. So, I  clicked into it to cancel item. I went through the whole process of cancellation. With no mention of Wayfair NOT being able to honor our wish of cancellation. I thought everything was good, only to get an email a couple days later stating that they are unable to cancel my order. So in the meantime the money has came out for  an item I didn't need. Now I have  the item that I didn't need and have to deal with the headache and hassle of returning this item.