The mantle shelf did not have the 3 dimensional look (boards of different widths) popping out as I thought were shown on line.  Furthermore there was some damage from shipping.  But, customer service at Wayfair was prompt, courteous and overall great.  A prompt refund was given after providing them some pictures of the damage.  So, even though this was not the mantle shelf for me, I will continue to shop with this company due to great customer service.