I purchased this picnic table on sale or I would be returning it for sure!  First the directions were horrible. It came with diagrams only. No written instructions. It also came with a checklist of parts BUT the measurements of some hardware on the checklist did not match the measurements on the diagram AND some of the names didn't match????  On top of this my package was missing the 2 cross braces for the bench and I was short 4 washers. I called the toll free number to request the parts and got a voicemail. It has been 2 days and no one has called me back.

I ended up getting the parts. We still have this set and it has held up well. We keep it covered when not in use.