At first I ordered this product and as any machine it's possible for you to get one that is defective...and I did! I do have to say Hoover gave me instructions on how to submit information under the factory warranty and with no hesitation a new vacuum was ordered and at my door! Thank you Hoover for standing by your customers! I have never bought any other brand because of Hoovers commitment to quality and great customer service! I never had a defective Hoover product but I was happy they were so wonderful about the replacement! Great job Hoover! You have a life time customer!