This is my first time buying "Open Box" furniture from Wayfair, so I was prepared for potential disappointment... but I couldn't be further from disappointed! The bench was carefully packed and included all the bits and pieces, and didn't have a single scratch or imperfection. The bench itself is beautiful and true to the pictures. Assembly was super easy (you just add the legs) and only took a few minutes. It's incredibly sturdy and good quality, and I'm sure it'll be a piece that I'll have for many years to come.