I love this sun lounger which complements our existing garden furniture perfectly. I have only given four stars because one of the panels lacked a hole which meant that the arm rest is a bit wobbly. 
Customer services (Natalie) was really helpful when I brought it to your attention. We could have sent the complete lounger back for a replacement as the manufacturer does not supply parts. We decided to keep the lounger as we had already assembled it and discarded the packaging. A partial refund was made by customer services which was more than adequate. I will just have to be careful when getting off the lounger. 
One other point to make is that the assembly was fairly complicated and required two people. Quite a few screws and   washers …. Make sure they are kept in order or you could mislay the correct screw for the designated hole.