I am very pleased with the Workstation and with Wayfair customer service.  The product itself is extremely robust and well made and Wayfair has been great to deal with.
Having said that, I am very frustrated with Gladiator's packaging and shipping. The first Workstation arrived with significant damage to the packaging and the solid wood top. I contacted Wayfair and you requested a replacement table top for me. That never arrived so I contacted Wayfair again and you ordered me a replacement Workstation. When that arrived, once again there was significant damage to the packaging but the Workstation was undamaged.  I do not understand why Gladiator packages their products without adequate protection from damage in transit.