This chair is very comfortable and of high quality. Assembly was a snap. My only issue is that it was an open box purchase, and when I notified Wayfair that the motor was missing, suddenly the purchase was missing from the MY ORDERS section in my profile, preventing me from further contacting the company using my order number. This is the only reason it didn't get a 5 star rating. Sure would be nice to have the full effects! Hope you're getting this, Customer Service!

Pros: Price, Quality, Comfort
Cons: Missing Part, Lack of Customer Service