This was the first artificial Christmas tree that I have had and that is about 73 years of real trees. This year, as I am getting too old to lug in a big tree, get it into the stand and then clean up endless needles and remember to water it, I finally broke down and got this Green Spruce. It is really a very beautiful tree and I was expecting to fluff it for hours.....good thing that I watched the video a few times and did what it said....piece of cake, and I did it all by myself. The only problem is that one of the bottom branches are broken. I called Wayfair and they offered to fix my problem right away. I really didn't want to send the tree back and then wait for the new one so I decided to keep it and put the broken branch in the back since my tree is is a half corner. The customer service at Wayfair is wonderful and very helpful. Thank you Wayfair!!