After nearly four weeks of waiting, I finally received the recliner, only to find several issues that have left me extremely unsatisfied.

Firstly, the recliner I received is not the color that was shown or described on your website. I specifically ordered the recliner in a Brown color, expecting it to match the existing furniture in my living room. However, what I received can best be described as a reddish color, resembling a very dark burgundy. This color does not match any of my other furniture and stands out in a jarring manner. It is evident that there was a significant discrepancy between the advertised color and the actual product I received.

Furthermore, the recliner's massage function does not work as intended. I tried various intensity levels, the massager function is stuck on a single intensity. This malfunctioning massage feature has rendered the recliner incomplete and fails to provide the relaxation and comfort that were promised at the time of purchase.