Was so excited to get this range. At nearly $4k it wasn't cheap, but it was still well beyond half the price of a Viking or Wolf range with the same style and--for the most part--functionality. But what Zline doesn't have (AT ALL) is quality customer service. I don't even think they have customer service to be honest. Our convection feature stopped working after just 1 year with this appliance and trying to reach anyone at Zline is impossible. Trying to find an appliance service company that services Zline products is equally impossible. And to top it off, I also just found out there was a recall on their ranges and I didn't even know about it, so that's really not cool considering it is a carbon dioxide risk. So if you are looking to drop thousands of dollars and then have to fend for yourself or even die (in the carbon dioxide scenario) then Zline is definitely your brand.