I ordered a plant that was 11" x 11" but received one measuring 6" x 6"  and am hoping to get a partial refund.  I'm 85 years old and cannot pack and return the item but can use is in another  spot.  I have contacted customer support but am not certain I did it right.  The picture I just added does not show the ruler at the base of the stand which shows six incher wide.  I hope you can open the entire picture.