I was so excited to receive this recliner because I wanted something more comfortable for my clients, but once I received this recliner I noticed after unboxing that the base of the recliner was broken(the wood underneath the fabric), because it would squeak and I was able to wiggle the armrest. Also, as I would extend the chair out and in, the lever would rub against another part of the wood until shavings would fall out, which would mean that the recliner was poorly made. I reached out to customer service to see what solutions they have for this problem and was only offered 20% of my money back towards a $374 recliner. Nowhere near the price I purchased it for and if the recliner was to collapse, that wouldn’t be enough to afford a new one. I’m so disappointed in the customer support I’ve received during this process and still have not received an answer.
I do not recommend this recliner to anyone if you’d like to get your money’s worth. So sorry Wayfair, but this is unacceptable.