The chair does not live up to my expectation or the height that was expressed I feel like I was deceived. I purchased the chair for my father the shoulder airbags don't even touch his shoulders they're up too high the chair does not go past the middle of the back for the massage however it says on the display screen that it's all the way up to the base of your neck and it also has a neck massage feature that does not exist . The chair does not does not urgenomically cradle the head and neck and the buttons should light up.