It is a very uncomfortable chair for me. There is a huge space between my lower back and the chairs back. So there is no support there. I have the same problem at the neck, And the footrest comes up and ends in a very uncomfortable position. I have tried the pillows I already have, so now I need to go find some that will work with this chair and my body. Now on the positive side. It's a nice looking chair. Even though I think the back is oddly shaped. It may be a good chair for some people. I do think they do need to redesign the chair. I took weeks of looking and reading about all the recliners on Wayfair and another site before choosing this one. I had a stroke sometime ago and needed a better chair to elevate my legs and rest between chores etc... but this isn't working at all. I like Wayfair , I think they are a good place to order from . I don't know if I will order furniture on line again though.