The order was quickly processed. The customer service line is active and very responsive. The shipment arrived in good time, approximately 1 week after ordering. The courier called to inform of the delivery and that was great. Above all, the seats arrived in good shape. I was away but I got calls from the friend who received them that the chairs were so so so good! We bought 20 chairs for the church and we surely shall me more orders in the near future. It took four of us one hour to assemble the 20 chairs. The assembling was easy to do. The chairs have enhanced the looks of our little sanctuary. Actually, this morning will be the first time they will be used during service. Thanks for being a trustworthy supplier of such high quality seats.