The item looks very nice and although took a few hours to put together, was straight forward.  Note that we had three damaged parts in the box (hardware connectors ripped off, black paint off another part and the firebox had internal damage also).  That said, customer service handled the issue with a discount credited back for us having to repair / touch up and replacement firebox immediately shipped out to arrive in a couple of days.  Sometimes things happen, but the way it is handled makes a big difference in how you feel about it.