This chair is just what my mother needed. It is comfortable and quiet. The lift helps lessen the strain for both her and her care givers. The chair arrived in 2 boxes that were both delivered together. I'm use to having just 2 parts to assemble, so I was taken aback when I pulled 4 large pieces from the boxes. I felt better when I realized that 2 pieces were the left and right arms which snapped right into place. The rest of the assembly went smoothly once I watched a YouTube video demonstration.
We are extremely pleased with this purchase. The heat and massage are an added plus.