Bought two leather chairs and they were exactly what we ordered and in perfect shape.  UPS delivered to our home high in the San Bernardino Mountains within two days of ordering.  Customer Service, Whitney, was very nice on the phone and seemed to know exactly what she was doing.  No shipping charge and these nice chairs were assembled in 5 minutes. The material was upscale and they fit perfectly into our living room.

Pros: Good value compared to in store purchase of same item.
Cons: On big purchases I like to see what I'm buying first, in person.