The couch looks just like the pictures online. I've had the couch for about a week and it has already started to loosen up which is good because it was very firm at first. The gray is nice, the material is a bit more shiny than pictured but doesn't take away from the couch. I've read that some people had issues with the leg holes. The manufacturer's made a slit in the cloth underneath, you really need to dig into it to find the holes. I wish the chaise was a tad bit longer, but overall I'm very happy with the purchase.