Absolutely fantastic couch!! The fabric is sooo incredibly soft!! Honestly, a tiny bit firm at first, but the best kind of firm. We’ve had the couch for about two weeks and you can already feel it starting to give a little more. But the firmness is necessary to keep the structure of the cushions last longer. We purchased the emerald couch and the color is absolutely stunning!!! A perfect jewel green and very true to the photos. Delivery was on time (earlier in the day even) and the men that delivered the couch we’re extremely helpful!! I will absolutely be purchasing more from Wayfair after my experience!!