Being a new customer to Wayfair I did not know what to expect with their products.  The lamp was the first thing I purchased from them, and while I was very disappointed when I received it, I am VERY IMPRESSED with Wayfair's Customer Service!  As you can see from the photos, this lamp came damaged.  However, customer service was very apologetic and prompt in their response and immediately credited my account.  I will not judge them on one product and will continue to shop using WAYFAIR!