I did not have a good customer experience with Wayfair, had to call 5 times to get things straight. All the reps are very sweet and had the best intentions to help, but at the end of the day if I have to call 5 times is not very good customer service. The piece is beautiful, and it's exactly as I thought it was going to be. Everything came in perfect condition, I had 1 hook missing but it was not a big deal for me. I still was able to put everything together. I would say it took approximately 3 hours. It's perfect! I would definitely recommend the item, great price as well.