Just received today.  We did pay extra for the white-glove delivery and it was worth every penny.  The delivery team was outstanding.  We are so glad we chose the gray, it's a mid-tone charcoal color, and goes well with the space.  The fabric is soft to the touch.  The cushions are semi-firm, which is nice, we hope that means it will stand up well to being used.  The pillows are cushier, which is what one wants in a pillow!  We can see a lot of options in configuration, moving the footstools around, etc.  When all the pieces are together, it does provide a nice place to sleep or take a nap.  Highly recommend.