I bought this a few days ago. It arrived and what is here is lovely. However the head and neck are missing. I called to request someone mail me the missing piece and unfortunately was told there are several things I personally had to do like fill out forms and take pictures and scan them onto a form. Nothing is resolved!!!!! I'm a senior citizen and cannot do pictures and scanning. Cannot find any form etc. So I have half a giraffe with no head or neck and nowhere to place the shade.  Your service is a disaster!