This couch is incredibly firm, pretty much feels like a piece of wood with a bit of foam on top. Our 10 year old son sat on it and said it was not comfortable. It's a beautiful color (we got light grey) with clean lines and the bed pulls out easily. Storage space is really nice and it was relatively easy for my husband and I to put together. The cushions on the back of the couch are really comfortable and I wish we could use those as the cushion on the seat of the couch. But if you're going to use it as a bed you definitely need a mattress topper, unless you like a super firm "mattress." It's really nice that the arm rests are flat for setting things on but if our kids were to hit their heads on the arms of the couch it would definitely hurt. Going to attempt to return it.