Apparently, I made the mistake of buying an open box from wayfair. Big mistake. The box fell apart when it was opened. There was a broken board and absolutely no hardware (no bolts and screws, sliders, knobs). Wayfair promised a refund when we boxed it up and returned it. I called back because we couldn’t box it up since the box fell apart and asked them to send me a box. They sent it to conflict resolution to figure it out and said it would be a day or two until I heard from someone. A week later I called them again. Again they sent it to conflict resolution, and I told them if I didn’t hear from someone I’d have to contact PayPal. A week later I contacted PayPal. Of course, a week later and it’s still unresolved. I have useless boards I can’t do anything with making a mess in my garage and kids clothes that need a place to go. I’m stuck and frustrated.