I love this sofa!  I was nervous to buy online without seeing or sitting on it.  I read all of the reviews and found what they said to be accurate regarding color and firmness.  It is more of a black tweed than grey, but it's very neutral.  I have 2 kids, so I wanted something that wouldn't show dirt and this is perfect.  It is firm, but still comfortable to lay down and relax.  I've gotten tons of compliments on it.