I purchased this from their open box sale.  Open box is supposed to be "like new"; just a return because someone changes their mind.  However, this lamp's plastic socket was broken where you screw in the light bulb.  Normally I would return it, but at the time this was the last one in stock.  So I glued it and fixed it myself.  It was an expensive lamp to come to me broken.  I think it was just a poor oversite.  Other than that, I love this floor lamp.  It's beautiful.