I would definetly say this is a firmer medium. The pillow top definetly does what its supposed to but Ive already considered buying an additional topper. To be fair, i did buy this as a compromise for my boyfriend and I. Im a side sleeper that would naturally buy a medium softness all memory foam mattress, hes a back sleeper that refuses to buy a mattress without springs and prefers firm. He loves this thing, as far as comfort goes for me its definetly better that what we had and has been giving me a very good nights sleep. Over all very please with the purchase. Got here quickly, good value for the money,  very glad i took the risk and ordered online. Definetly planning on using wayfair for future purposes!