The headboard was delivered and it was dirty and the legs were missing from the box. I was told by the first customer service agent that they would give me a full refund and I could just dispose of the headboard. I was refunded only 19 of the 130 item. I had to chat with customer service again. They then wanted me to buy parts. What I said no and then I was told to return it for a refund. I hope I get the refund.  Not impressed with the way Wayfair handled this. Not impressed that they shipped me something usedreturned with missing parts. Not impressed that I was lied to by their customer service. Buy from a company that has great customer.