From the packaging to installation this fan impressed me. There was no damage, and the crystals are perfect. The only thing was that is used special bulbs that I did not have on hand. It uses the smaller base low voltage candelabra bulbs.  It is not the brightest light but adds the perfect ambiance to my bedroom. You can turn on all lights or just the top or bottom. There are two levels of lights. I was worried the crystals might shake when the fan was going but they make no noise. The fan is surprisingly quiet.