Bought this for my son for college. Had it stored for a couple of months before it was time for him to move in. Started putting it together and one side of the headboard didn’t have the screw inserts to accept the screws. The rest of the bed went together fine. Called customer service and a replacement was sent out. They were able to ship it to his school address a few weeks later. Once he received it he was able to get it installed. 

We like the relatively hidden storage underneath. Comes in handy for college kids to keep some personal items out of sight.