I had never ordered from wayfair before so I was a little afraid but the chairs shipped very fast and arrived when they said they would. When I opened them, one of the legs was broken so I called and they took care of the problem right then with no Hassel. My new chair back was shipped out immediately and will arrive Monday. I didn't even have to return the broken piece. I was told to donate it or through it away. Wow. really impressed.