The first bed arrived promptly but it was warped and would not go together so we phoned Wayfiar and sent a picture of the fault. By next morning at 9am q replacement bed was on its way and this one went together without a hitch except for the knob on one bedpost. The bed looks very good and I have slept on out for a week now and it is comfortable. I cant fault Wayfair for their service at all.