TERRIBLE CUSTOMER SERVICE! I placed one order and received 2 packages and was charged 2x. First it took such a process to send the extra package back (multiple calls to get fedEx to pick up the package). I was assured that once fedEx scanned the package I would get my money. My package was picked up on 9/20 and I called Monday to see where my money was. They assured me that it would take 3-5 business days (I was never told that). I called back on 9/28 still with 2 charges in my account. The women I spoke to sent my problem to the financial team and said it would be settled and the would send me a coupon (STILL NO COUPON!). I get a call today saying there were no longer two charges and I would have to call my bank . So I call my bank who helped but 0 help from wayfair. #thankswayfair