The rug is fine, a bit on the thin side but what I expected based on the price. I lowered the rating because of the terrible customer service I've received. Actually I should say LACK of customer service. The day I received the rug, my husband and noticed it seemed to not be the color we ordered - lots of black and gray and very little brown and beige (I ordered the brown/beige rug). Immediately I emailed customer service about the issue and received the standard "You'll receive a reply in 24-48 hours" response. FIVE days later I still had not heard from customer service so I emailed them again. Again I received the standard reply. It's now 48 hours after the SECOND attempt and I have not heard anything back from Wayfair. Maybe someone will read this review and try to help. I won't hold my breath and I very likely will not ever order from Wayfair again.