I ordered three Henson bar stools.  Two of the stools are perfect. One of the stools came in a crushed box and had a broken spoke.  I filled out a form online and attached a photo to customer support.  I received a new stool within two days! I could not be happier and I look forward to continuing to shop with Wayfair.   Thank you very much for  addressing my problem in a timely and professional manner. 
 The three stools fit perfectly in the bar area and they are a great addition to our room. They are good quality and sturdy construction.