This bed was really nice when I set it up. My daughter slept in it for about a month, and the wood frame portion that holds the box spring completely fell apart! I am going to try and return this item.
I IM'd customer service about this issue and I want to say that they exceeded my expectations in how they handled the defect. Not only did they issue a 100% refund, but I also received a 10% discount for a replacement bed. 
So, over all 1 star on the product itself and 5 stars for customer service.