The rug is fair quality. It has a good bit of plastic-like feel, which I suppose is what synthetic fibers really are anyway.
The service was fine, but the near daily-reminder to fill out a feedback form has been a bit maddening!  
I like to pretend that I may or may not do so at my own leisure. In general, if I have nothing impt either pro or con to say, I'll usually just let it go.