Love this comforter and the customer service! I washed and dried it when I got it and my dryer completely ruined it! I’ve had many comforters in the past and have never had a problem washing and drying. But on this one the batting melted and the fabric burnt turning it brown which makes me think it it just a little cheaper quality...but I still love it! I called customer service and they had another comforter in the mail to me right away! They told me to keep the ruined one and donate it to an animal shelter so that is exactly what I did. I will be air drying my new one so it doesn’t get burnt again.