To be fair, it's Wayfair that missed the mark. I purchased this shelving in 2016 and loved it. I was delighted to see that it is still available, so I placed an order for a second unit. Unfortunately, I chose the open box item which was described as having been inspected and free of defects. The unit arrived quickly but in a completely unusable state. Two of the rungs on the sides of the unit were completely unattached - the wooden pegs that attach tem having been completely sheered. Furthermore, one of the shelves has slats that are split. So much for the inspection! Wayfair issued me a refund but not a replacement. I had applied for the Wayfair credit card and used the $20 reward on that item. Wayfair will not reinstate the reward - and in the meantime, they raised the price on the item! The House wins, I lose. No more Wayfair for me!!!!!