I ordered these a few times (needed a bigger size so returned and bought bigger ones) and the customer service team is AMAZING! Got the rugs in the right size and I love the look but the quality is mediocre. I bought 3 (1 cream and 2 moss colored) and all of them have snags and a stain. Also, when I vacuum with my Dyson, a bunch of the carpet fuzz ends up clogging the dispenser. I guess you get what you pay for. But I do want to emphasize how amazing the customer service was- when calling the hold time was minimal, they were prompt in fixing my problem, my carpets got delivered to me in less than one week!