The issue was not with wayfair...it is with company that makes changingtable (Viv + Rae).My husband and I went to put unit together and there were no directions. Emailed wayfair..got back to ne immediately that they would conrtact warehouse.  I searced the internet as most companies post instructions on line. None!!!Just other complaints that others didnt receive directionsluckily my hysband is handy and persistent.  He put.it together. Viv + Rae got.back to me  days later.Piece is very nice...shame that they dont provide themost important thing needed to enjoy it.while I will never ordernan"Viv + Rae"product again....I will definitely comtinue to ordernfrom wayfair. Love this site!!!