like the bed frame.  problem with packaging resulted in dings and missing some screws and washers.  these were readily available at local hardware store so not a problem.  shredded instructions were a problem which wayfair couldn't replace even via email ,in a timely fashion. i think small discount should have been offered sue to dings etc. .  human i spoke to pleasant but my needs not met.   package probably come apart during shipping . flimsy cardboard for heavy frame is a problem.  my coffee comes in heavier cardboard box and it only weighs a few pounds!  in future i will go back to overstock.  much better shipping materials probably account for never having had a problem.that you don't want to hear about shipping is an in indicationof your problem.  you contracted the shippers.