My husband put the chair together without any problems. I sat in it a couple times to rock my daughter to sleep, it was very comfortable and put her right to sleep. My husband rocked her to sleep a few hours later and when he was getting up heard a snap. He is not a big guy at all by the way, he weighs around 185lbs. Now when you sit one of the straps is digging into you and starts to be painful after a few minutes of sitting. I’m guessing since one of the straps snapped another is taking on all the pressure and causing it to be so uncomfortable. We ordered a replacement and it’s on it’s way, hope it doesn’t happen again because we truly love this chair!!