I will update this review once I hear back from Customer Service.  I ordered two chairs in the beige color, upon unpacking the first one I was happy with my purchase.  The seats are a little firm and the back cushion does come out a bit too much so the seating is as deep as I would like but I think over time the chair will soften up a bit.  Please be aware that the back cushion does have a zipper but since it is tufted you cannot remove the cover to wash.  
My one star rating comes from my experience with the second chair.  Upon unpacking the bottom of the chair was completely torn up.  Then I realized that the arm was completely wiggly, meaning it seems as though the wood in the frame was busted.  Since there is such a defect like this when you place the back part of the chair in the whole chair is therefore not sturdy.  I'll update my rating once I hear back from either Wayfair or the Manufacturer as to what they can do about this.