Extremely easy delivery. I had it delivered right into the room. Easy to unpack. It's ready to go as soon as it is delivered. Packed nicely. Make sure you flip the unit upside down and cut the black straps so you can pull the bed out (there were no instructions telling you to do so). Coach is semi-soft. Cushions are very plump. The bed itself isn't the most comfortable but with a mattress topper, it will be perfect. It is overall, really nice quality. I think it may be just a tad overpriced at over $1000CAD. It should be more around $750. Overall, great coach.  Nice compact size. I recommend it.