Since I bought end of April, gad to send it in twice. First time - screen stopped working after one week of use, they've fixed it. Second time the "Add Water" error appeared even though the water container is full, sent it in and they've returned it with the same error appearing again. Well, not going to send it in anymore, done dealing with the their "support". Bought Black & Decker machine instead and it made more cocktails already without any issues!