Love my new chair! It is exactly as shown. I read all reviews, and so should you, so I had to put my two cents worth in. Packaging is awesome. VERY well made. Quality. It's a tweed but shows warm gray. It is firm and a little smaller than the big wingbacks. I'm a big girl and I fit just fine. Heed the idea of a lumbar pillow. Ordered it on the 3rd and it got here on the 5th. Wow! Great job all around!