I love the chairs very much, I would give the chairs themselves a 5.  The exact color of grey I was looking for.  The subtraction of stars is due to the fact that it did take longer than expected to receive them and when we unpacked the legs for one of them we got 3 front legs & 1 rear leg.  When I contacted customer service they were very nice BUT I didnt get the "new" leg until 2 weeks later and when I did receive it, it didn't match the other 3 legs.  Good thing my boyfriend is handy and was able to swap out parts of the extra front leg & the new unmatched back leg and made it work.