We wanted to love this product. Something just seems a little "off". The umbrella doesn't seem to want to raise high enough while the umbrella remains level to the ground for maximum shade/cover. The umbrella starts tilting too much. Basically, if we want the umbrella to be level and cover our patio furniture it hangs low and you almost have to hunch over. Anyhow, I am going to contact Wayfair customer service. Perhaps we just got a lemon!  (The solar lights are cool!)