The bottom of the top cushion came torn but I couldn't be bothered to package it up and send it back. I can't see it now that I've put the recliner together. It took less than 5 minutes as it's just two pieces that have to lock together. This recliner runs a bit small. I'm 5'3 and my feet dangle off. The seat is quite firm but that's good as it means that it will last a while. The arm rests are very low but overall it's a comfy couch. It does have a chemical smell but it will wear off eventually hopefully. This is the second item I order from Wayfair and both had tears. I won't be ordering from this website any longer.