I am VERY disappointed with your return policy. Your website makes it sound so easy, but it is not at all easy for the physically challenged.   I bought a power recliner that advertised an adjustable head rest.  It is not adjustable.  In addition, the chair is simply too small for me.  When I called customer service, I was told I would personally have to box it up and get it to a FedEx office to ship.  You will not come out to the house to pack it up or take it back.  I have heart, lung and mobility issues, so I cannot do any physical work, nor as a retiree living on Social Security can I afford to pay anyone to do it for me.  I spent just under$1000.00 on this purchase, which is quite substantial for me, and can't afford to spend any more.  Please help.