A piece of the plastic was broken but its not in a noticeable place so decided to keep it. Overall it supports my weight (21st) fairly well with no creaking. Not exactly a comfortable chair as its fairly hard but hopefully will give a bit in the coming months. The headrest is useless for anyone 6ft or over as its to low down on the chair, i had to put it over the top of the chair. The arm rests feel cheap compared with the other components.