We received this chair and loved it. After a little over a month, I turned the seat cushion over. My thumb went into a hole in the seam. The cording was not stitched properly to the seat fabric. While the chair is great, I have not spent over ONE HOUR AND 38 MINUTES on hold with Wayfair trying to see how to go about returning the cushion to have it repaired. So my complaint is more with Wayfair. They don't even have an online chat available. Nothing. I have written down every single step to follow to return the cushion, but the techy person apparently wrote the steps and didn't try them out to see if they acutally work! I am frustrated to say the least and will NEVER ORDER FROM WAYFAIR AGAIN!
It has now been ONE HOUR AND 40 MINUTES...