I ordered this item on-line (on 11/6) via direct to American Standard.  No delivery in a week and a half.  So, I called you and talked to Sue who was very helpful (on 11/17).  She determined your system indicated "no movement" on that tracking number.  She said she would re-order the item via "warranty order" and it will go out the next week (Thanksgiving week).  I got the shipment via Fed Ex a day or two before Thanksgiving.  Thank you, Sue!!   Seal installed and works like a Champ (ion).