After researching several water dispensers, I opted in for this one for its innovative features, modern design, and self-cleaning feature. The product came in excellent condition and was easy to set up. Although the machine is a little loud when it first turns on to cool/heat the water, it dims down to a slight hum. The unit is light weight and the stainless steel feels thin so you will have to be careful not to dent it, but overall, the dispenser is nice and I believe it was well worth the money.