This was a house warming gift to my daughter and son-in-law who have only used the clock for less than 2 months and it began losing time this week several days.  They reset it each time, tried new batteries, but it still does not keep the correct time.  I do not have the original box it came in anymore, but we would like to send it back for a refund.  How  can I return it?  Also, there was a square spot on the front that was white.  We tried blending in eye shadow so it wasn't so noticeable.  We love the looks of this clock, but are disappointed in the quality for the price.  Thank you for any help you can give me.  Sharon Hoffmaster