The PureDry Deluxe Dehumidifier worked really great for several weeks the first summer we bought it! It took a lot of moisture out of the humid air and we were very happy with the results. At the end of the season it was boxed up, but unfortunately it was misplaced. We finally found it a few years later and tried using it again, but sadly even though everything functioned like when it was new, it didn't pull any moisture from the air. We contacted customer support and they were very helpful with resolving the issue and following through on the warranty service. Thank you Pure Enrichment!