I've never purchased a small item on line let alone a major fixture such as a fireplace for my den. I have professionals setting up the electrical outlets on the wall for the fireplace and the TV above it. I was very anxious to see the ""flames"" and the workers plugged the fireplace while it was still on the floor. I was pleased to see that it worked and now I am more anxious to see it fully set up on the wall. I live in a high rise condo (all electric) and cannot ever have a gas fireplace but I think this faux fireplace definitely is perfect for this room. I was pleased with the ordering and the delivery and now I am less apprehensive about ordering on line,