They sent us a new one and it looks great. Has held up wonderfully over this past year

UPDATE: we just had it installed today into the coffee bar and looks wonderful except it doesn’t sit level. Our plumber toggled it all that he could, but he didn’t want the center piece to look crooked. It’s the actual long piece that feels loose and hangs in level. 

Absolutely beautiful and matches the faucet we got for the kitchen. So nice and heavy duty. We are putting this in our coffee bar