I am so happy with this product! When we received it in the mail, we discovered that the base piece to our model had been damaged during shipping and was cracked. The lady I spoke with in customer service was fantastic and got the replacement parts ordered and send to us right away at no additional cost. After receiving the new piece and putting it all together we love it so much! It fits our 55 inch TV perfectly and the fireplace adds a nice ambiance to our living room while also providing much needed heat (I live in MT). I was so pleased with their timeliness in replacing the broken part and that it came so quickly. Thanks Wayfair!