I have been waiting since November for this fireplace to be back in stock and it was worth the wait! It came in 2 very heavy boxes and although packed well,  I did find a chip in the top piece. Customer service was great and a new one is on the way. Putting together took about an hour with no other issues. I love how big it is and the variety of flame colors. This is now the focal point of my living room. I can’t wait to start decorating for the seasons!