I was very distressed by the delivery. The FedEx package that the item was delivered in was damaged/ripped with a cold coffee cup placed strategically over the rip. It was delivered when I was at work, left out on the street, despite my specific instructions to let me buzz them in. I had to leave work and hurry home and singlehandedly haul the 50 pound couch inside. Surprisingly, it wasn't damaged. The couch is firm and the memory foam is good. But the color is a dull cobalt, instead of the powder blue in photos.