First one we received was damaged.  I called, and the customer service department sent a new one out and received it in 3 days.  We like the simplicity of this pendulum clock.  It looks great in my upstairs loft office.  We’ve ordered many items from Wayfair and have been pleased with all of them.  First time we ever had a damaged item but they immediately took care of it.  I ♥️ Wayfair.