The tub is strikingly beautiful, but the process of getting it was very disappointing. and frustrating. The initial purchase arrived cracked and delivery personnel wanted to leave it until the replacement arrived!!! Getting them to take it required several calls to customer service—very disappointing. It took almost 2 weeks to get the replacement which seriously delayed my bathroom remodel. While I am appreciative for the price adjustment, procedures need to be modified to get large item replacements expedited.