Firstly, your logistics for delivery was ridiculous. The parcel started out going to Tacoma Washington (a mere 174 miles from our home in Vancouver BC which is 14 miles from Delta BC), then into Glendale Oregon, then into northern California and around 3 cities (Stockton, Tracy & Lathrop before FedEx took it to Delta BC and finally a 25-pound box was delivered to our lobby without an intercom call or delivery to our suite. I had to find a dolly to bring the box to our suite. If this is the way you do business, this will be my last time. I am in the process of washing the new dishes and any flaws you can have them back with no cost to me. Robert P.L. Peden!!!