I love coffee and this definitely makes coffee that has the complexity and smoothness of a fine wine. Notes that may address a few comments of other reviews including this: BREVILLE, you should be answering these questions in a more helpful and detailed way in the reviews yourselves. Glass carafe: it is very easy to order a replacement. I ordered a spare glass carafe through customer service when I bought my coffee maker so I'll have one when I need it. Temperature: I often brew a smaller pot, 4 cups, and was finding my coffee wasn't that hot even though I use the gold brew and have it set at the hottest and the warmer is ON. However, if I make more than 4 cups it is piping hot and stays hot. Must have something to do with the cold brew or over ice setting that I haven't figured out yet. Breville, perhaps you can tell me more?