This really is a great product, one that I hope will last for many years to come.  I had read the reviews so, I was not surprised that one of the boxes was damaged.  I checked the contents and everything was there.  You do need more tools than what they tell you, without my cordless drill, I would not have been happy.  The directions were somewhat ambiguous but, I figured it out. 

Pros: Solid, well built, nice addition to the yard.
Cons: Directions could have been clearer, I wish they had marked where on the uprights to attach the support pieces.