I had previously written a review, after registering a complaint with the Company.

My review summary was "sloppy quality control".
Summarizing my previous review, the hot water dispenser, which was probably the third or fourth one to replace previous ones, is just fine.That is, once you get it installed; it turned out that the infamous 'threaded rod" does not match the threads of the wing nut that comes with it, required a "work around" that would be beyond the capability of most home-owner installers.. Also the compression nut and sleeve for the 1/4" copper supply tube were not included, though the instructions said they were.
I do recommend this unit, especially since my communication with the company they apologized and said that they would remedy this matter.

Peter in Berkeley CA