Wayfair remains a 5-star company, especially due to the great customer service support that is available.  However, Real Flame and this particular product are less than commendable in all areas.  This product is not of the quality that it's sticker implies and when Real Flame was contacted (as instructed by the inside instructions), the only feedback given was to use some wood glue and wait for replacement parts to be shipped.  There was no acknowledgement of quality concerns and the Real Flame agent was far from friendly - just wanted part numbers and and address.  I won't purchase another Real Flame product knowing that this is the way they address customer concerns.