Since this product was only purchased a few months ago my ratings are for short term use.

The system was fairly easy to install but I did have to purchase an adapter fitting to connect to my water supply. The water tank was also larger that my previous system but mounted easily and was easy to connect. Install directions need to be simpler and more explanatory, I had to call for some clarification.
The water is hot and instant and the exposed appearance is good but a little bulky.
We encoy the dispenser and are looking to long term use