Found this same machine at a major competitor site & they tried to sell me a return item for new. I purchased this machine from Wayfair and was totally satisfied with the transaction. Wayfair even delivered before Christmas with free shipping! The unit works very well, but there is a bit of a learning curve. We are making great espresso & americano coffees after a week we are just fine tuning to try and achieve perfection. This is not a K-cup machine & it takes a bit longer to make coffee in the morning. The difference in quality is worth it for us. The steam milk frother is amazing although a bit intimidating at first. Just remember the button that starts steam flowing is also the button to stop it ! The machine works brilliantly, but does take a little more time & the frother is pretty noisy. Totally satisfied with great price & delivery from Wayfair !