My twin girls love the bed, but after being in use for only 2 months there is a visible crack on the top bunk side bed rail. My twins are only 40lbs each and this solid wood bunk should not be cracked already! They do not jump on this bed and no adults climb up top. I’ve contacted customer service but am frustrated with no response 1 week later. 
This is not acceptable as customer’s spend their hard earned money on what’s supposed to be good quality and long lasting. So frustrating.