With COVID delays our hall tree arrived 2 weeks after it's expected delivery. That wouldn't be a big deal to me if it hand been delivered in an acceptable condition. The outer packing box was quite badly damaged and when we opened it, 4 wood piece had dents and/or paint chips. We didn't know if they would be noticeable once the whole hall tree was assembled so we continued to put the furniture together which was quite confusing at times due to vague instructions (2 of the 4 dents were very visible). When we went to put the drawer in, 2 ball bearings fell out of the track/frame and the drawer won't properly glide closed. With the current COVID situation, we weren't going to take this big 100-pound thing apart, re-pack it and get it delivered back. Instead I accepted Wayfair's offer of a partial refund and we kept the damaged hall tree.  It's too bad because aesthetically it's exactly what I was looking for and the grey colour was even nicer in person than I expected.