The first mirror came and the glass was broken.  I called customer service and they said no problem that they would ship me out a new one.  No need to even return the broken one.  I received the new mirror 3 days later.  Customer service was excellent and the mirror is beautiful.   I would highly recommend this mirror.  Great price and great quality.  Thank you Birch Lane for a great shopping experience!  I LOVE Birch Lane!