The Wayfair customer service representatives are helpful and knowledgeable. They provided outstanding customer service.

The fully assembled futon from Kodiak Furniture looks exactly as shown. 

However, the transition from the  bed to sofa position requires two strong adults. 
The Kodiak Furniture video depicts one man lifting the frame from a bed  to an upright position. He uses one hand. However, the frame flexes when being lifted  and the seat back will not lock into place unless another individual assists on the opposite end. 
Again, it takes two people to transition from bed to sofa.

Kodiak Furniture was very responsive. 
The frame portion of the futon was not included in the first shipment. It did arrive in the second delivery. The missing parts (metal screw inserts) arrived in the third delivery.