The first shipment was horribly damaged. The frame was crushed into pieces. Looked like a shipping problem to me, but the flimsy packaging didn't help. I called customer service immediately. The girl that helped me was awesome! She gave me my choice to replace or refund. I was hesitant to replace it but she assured me that if it was a problem, they guaranteed an immediate refund. I am so glad she convinced me to give it a second try. It's a beautiful piece! Thanks!