Having been a long-time and satisfied TempurPedic customer (I own a TempurPedic mattress, a mattress cover, and four sets of sheets), I was expecting to be completely satisfied with the sheets that I recently ordered online. But they've changed the fabric content and feel and I was entirely unhappy with this purchase. When I called to inquire about exchanging the sheets for a different set, the customer service representative advised me that the company would not accept the sheets in exchange for another product. I doubt that I'll ever purchase another TempurPedic product and I'm sorry to report that TempurPedic has lost a loyal and satisfied customer.