While the customer service from Wayfair has been awesome, I can't say the same about this product!  One of them arrived cracked -- and Wayfair immediately sent out a replacement.  I loved the look of this product.  However, I had 2 electricians attempt to install and the globe did not fit tightly to the hardware.  I did end up purchasing 3 new globes -- which was the point of replacing my existing lights.  

Pros: Looked like a great price for this unique product.
Cons: Product did not assemble correctly.