I love, love, love this couch. It's everything!! It's a true cool grey and very firm which is what I love from a couch. It's not as big as I thought, but my livingroom is also big. In a way it worked out because now I can put 2 accent chairs with it. I got this couch 2 weeks after I ordered it. The sent me emails every step of the way. They gave me window of available delivery times. The day of the delivery they called and told me that the delivery crew wouldn't be able to make it within the allotted, but to my surprise they ended up making it on time. The delivery guys were amazing!! All in all I'm pletty pleased with my purchase. Thank you again wayfair!!