Was very excited to get this. Upon arrival, the box looked as if it had been attacked by a bear. Several cuts and tears in the cardboard. Two vinyl straps were on the box as well and were very loose. When we opened the bear mangled box, one of the slashes had hit the wood, crushed it and it was in a noticeable area. 

Contacted customer support and was offered a 50 discount is we wanted to keep it. We chose not to and returned it for a refund. I used a roll of packing tape to try and secure the box.  Upon receipt of refund we attempted to order another one hoping to get a better experience and the price had gone up and it is sold out. Perhaps double wall cardboard should be used for items like this to prevent issues in shipping. ￼