I ordered 2 of these pendant light fixtures,  they look wonderful in our updated kitchen.    When my husband opened the second one it was broken.  I called Wayfair  the person on the phone was very nice and ordered me another fixture.  It came exactly as she said, and I was very happy!

Pros: We thought the lights were beautiful sitting on our island,  but after they were both installed I was Very Happy!
Cons: The only con was one was broken.  But the person I was talking to was very nice and wanted to take care of the broken fixture and order me another one.