Several scratches and gouges in the wood upon arrival that could not have been from shipping. A black line in the glass door that we cannot scrub out.  Worst of all there is a noise with the flames on that sounds like a hamster is stuck inside scratching at the metal to get out, not relaxing at all. Very disappointed for the cost of this. Something you might expect from big lots or a closeout store. However, I can’t speak highly enough of the great customer service I received in resolving this issue. Excellent customer service!