I tried COUNTLESS times to contact Wayfair or third party seller for replacement pieces to this couch. The couch was delivered in 6 boxes. Multiple boxes were severely damaged. I paid a LOT of money for a damaged couch. The damage went through the box, through the fabric of the couch, and even damaged the wood. I have a 4-5 inch hole through the couch. Not once did I receive a response and sent photos MANY TIMES before I ever even opened the box. To be very clear I did not open the boxes for more than 2 months as I waited for a response, and then would report this again when I did not receive a response... over and over again. This is HORRIBLE service.