It's taken us two months to try to get the hardware missing from our original order for one out of four chairs we ordered. We still don't have it so the chair is sitting in our new office in pieces on the floor. Our designated "VIP" rep assigned to our account didn't return my calls or e-mails for weeks so I had to track down a manager from the company who was much more attentive. However I still received the wrong part and not the hardware still missing. The other 3 chairs are fine but you may want to know they only adjust up and down - the arms and back are not adjustable.