I love it!  I chose gray and the color is even better in person, a great textured charcoal that I could see going with almost every taste.  The dog also appreciates being able to sprawl out on the chaise :)  I've seen similar models at Pottery Barn for at least double the price and the same quality. We had no issues with shipping or delivery, though freight takes time. For us it was 3 weeks from order to delivery.   Birch Lane kept us informed every step of the way and provided great customer service!