We were searching for a sectional to fit our small space and relied heavily on the reviews we saw prior to seriously considering any couch. We can happily say, this sectional not only lived up to our expectations, it surpassed them! It’s beautiful, soft, and inviting. The seats are firm l, however, the backs are supple. We especially like the quality. It’s smart design offers strategically placed Velcro strips to keep the pillows in place. It’s very well designed. The delivery was seamless, as well...and we have a 3rd floor walk-up. Assembly was simple. Highly recommended!