Giving this 4 stars for three reasons:
1. I truly LOVED this rug when it arrived. So soft. Beautiful pattern. Great price.
2. BUT the packaging was terrible. It was only covered with a thin, plastic wrap and unfortunately was torn in several places. So my rug was dirty in places uncovered from the plastic wrap tearing.
3. However, the customer service rep I spoke to on the phone was AMAZING and gave me a refund. Although, I’m just going to donate my rug now since it’s pretty dirty I’m very satisfied with my purchasing experience and will continue to shop here!
I love Wayfair products, but I wish the rug packaging was more secure/protected because I love all the rug options but don’t want to take the chance of receiving another damaged rug due to poor packaging.