Delivery people worked with me to set up an alternate delivery date--very accommodating, except they forgot to call just prior to dropping the packages off. Bought two of these (along with the bar) and couldn't be happier. The packaging was incredible (hard to get rid of, but no way this would get damaged during shipping. Directions were very clear and hardware packaged in numbered bags. Easy to put together. We laid it on it's side to put the two ladder pieces together and didn't tighten screws down tight on the first side to allow wiggle room (this will make sense when you're assembling); then went back and tightened all of them after the two sides were aligned and connected. The second bookcase only took 20 minutes for two of us to put together, but that was after spending 10 minutes unpacking it. First one took about an hour, but figuring out our technique helped on the second one. Very solid, sturdy piece.