After having the same area rug for many years(14) it was definitely time for an update especially with Christmas coming. Something about the all the colors & design of this just spoke to me, it's like nothing I've ever seen before so of course I had to have it! Ordering was a breeze..& free shipping made this a no brainier! I ordered the 9x12 & it arrived folded in 1/2 then rolled up with Saran type pkg material wrapped around the entire rug. It made unrolling a challenge & was pretty bent & wrinkled but left it a couple nights in the downstairs family room to relax a bit definitely helped before laying down in it's permanent spot. As a first time buyer..this rug totally exceeded my expectations..nice weight & thread count..but I will be careful with the big vac & use my smaller stick vac for daily pet hair. I will definitely be ordering more items from Wayfair!