I was a little nervous when the package arrived and it looked like it took a blow from a steal toed boot but the styrofoam absorbed the blow. 
I've only used it once but it did a good job, and I was able to make a lot at one time. My only fear is how hot the outside gets, when they say the outside gets hot they mean it gets hot, even the power cord gets warm. 
I would recommend this air-fryer but it has to have a dedicated outlet, have 6"-8" of space on all sides, make sure the extra length of the power cord is away from the air-fryer , and sit on a sturdy fireproof base ie granite or tile, for this reason it looses a star.