After the first one came and it was crushed and broken in shipping, I was skeptical. This was my first purchase from Wayfair. But I call the service center and the representative was extremely helpful and very nice. He asked about the damage and said he's get a new one sent right out. When the second one arrived, it wasn't 100% undamaged but not enough to notice. It fits beautifully in my hall and I can't wait to decorate with it.