My order came with a crack on one of the legs on the headboard so I had to get it replaced. The processing was quick and the replacement came in just a few days after the first one arrived. It was a very smooth transaction. They also sent me a new set instead of just the part that needs replacement. Only down side was getting rid of the old one since you can’t send it back. 

Set up was very easy, but sometimes it makes sense to do it at your own order than following the instructions. Seems sturdy, I just didn’t like that you could see some of the screws especially the dark ones.