First off, the swing is great. Feels nice and sturdy. Pretty comfortable. However, the assembly process wasn't so great. For all the long boards, I started with the middle pilot hole in hopes that the edges lined up as well. That wasn't the case. Not sure if it's warped wood or pilot hole misalignment. There were several pilot holes that once you got deeper, you hit a knot in the wood where the screw doesn't go further. The X pattern on the back is very dependent on the correct alignment because of the notching on the boards. And then there was the missing part for the arm assembly. Customer service was very quick and courteous to get that replaced. So half a point back for that.