My first hamper arrived crushed, talked to customer service and they sent me a replacement which arrived in a couple of days free of any damage.  Hamper was pretty easy to assemble although I did have some trouble with a couple of the holes as they weren't drilled wide enough and caused some issues.  Other than that, the hamper is pretty solid and looks very nice and works well.  I do wish they would have put another coat of paint on it and it would have been perfect in my opinion.  Overall, I am very pleased with it.