This is a review not in terms of the coffee machine but customer service at wayfair. I’ve received packaging looks like closure was re-done. Descaler damaging some accessories, panel popped from side of the machine, and accessory boxes look like they were previously opened with creases and cuts along the tabs. When reported to wayfair they gave me the manufacturers number because they are the “ experts” about shipping mishaps from wayfair. The Delonghi rep response “ wow”. Let’s see how this $1900 machine from wayfair is going to save time when I’m spending the first couple of days on phone trying to resolve the issue. Just make sure the next time you buy a car and there is a scratch on delivery to contact the manufacturer headquarters and not the service center since they are the experts in body repair.