I love the tub. The shipping company that was used for delivery was terrible. To make a long story short we ended up having to take an entire day of work off for something that were told was going to be delivered at 8:30am only to have it arrive at 4:30pm. So that was a big difference in time and our money. This probably all could of been handled with a simple return to our 5 calls we made that day. They keep telling us each time we called that they would have a representative call us with exact information as to where the driver was in distance to our home. Never returned our calls. Poor communication and customer service from the shipping contractors.