I want to love this chair.  I love everything but the back. The pillow back is not stiff enough to hold its shape. So you constantly have to adjust it for it to be supportive and not become permanently deformed. The rest of the chair is great. The color is true. The size is perfect. Even the pillows that come with it are stiffer and more supporting than the back.  At some point I may need to talk to an upholstery professional about how and if I can fix this problem.