As others have said, the chair is not soft; you do not sink in - you sit on top of the cushioning.  wanted the set for a bedroom sitting area for reading, so it works for us.  There was a cut in the underneath fabric (black) that we were able to repair with fabric tape.  Additionally, there were a couple of small snags in the cream-colored fabric, but we trimmed close and are hoping it will wear fine.  We did contact Joss & Main and they offered to send a replacement, but we preferred to not have to return/re-package the one we have, so we agreed to a small discount.  Appreciate them working with us.  The chair is a perfect size for our needs and the ottoman is just the right height.  I would recommend this chair, if you are looking for a sturdy, firm sitting option.