I like the rug for the most part. The picture looks like it's navy, gray, and white or ivory. I did a chat to find out if it was really gray, which was a factor for me. The chat rep, Ron, said it was, but it wasn't. I also asked additional questions which really didn't get answered. I got the feeling the rep was disgusted when he messaged something to the effect of "It's just like the picture." I think that's what he said. I didn't photograph the entire chat though. I don't need anything else right now, but I would certainly accept a partial refund if possible because it is NOT gray, it is navy and white/ivory so the striped area looks lighter than the center part. I bought a small for the doorway and a medium-sized one for outside of my RV . I like that they match. Most rugs I looked at didn't have a small matching one for the doorway.