The freezer door comes with 3 spots for bins only 2 are included.. I called to get the missing one and was told 2 times it would be sent to me. A few weeks later I got an email from claims saying it was not included. I emailed him back twice willing to pay for it. I  never got a response. I called Samsung again to purchase this bin and  they couldn't find the part.. There are notches at the bottom of the freezer door for a third bin but the two other bins do not fit in the bottom. Samsung then told me to call  parts . After a lot of searching the gentleman told me he could not find this bin. I don't understand how you can make a freezer door with notches for a third bin but not make the third bin to fit it.