First one died in 2 weeks, customer service was great got my replacement within 3 days after calling them. One thing I don't like and if I had known I would have looked elsewhere.  It's just big enough my small pizza stone fits. On bake both top and bottom elements are on so pizza burnt on the top before the rest was ready.  Will work fine if food is covered but if not it burns the top of food.  Don't use it for toast as it tends to dry the bread out before finished. Tried it on warm but bottom element never shut off so don't know if thermostat has any control here or not.  Checked temp with a digital thermometer and it was within 10 deg. at 350 which seems pretty good. (This review was collected as part of a promotion.)