I didn't like the fact that the pillows did not come as they suppose to be.

You have to work to get them to work.  Once unpackage you have to work all the clunks out and then put them in the dryer.  Then shake or beat the clunks out again and then put them in the dryer again.  I will also suggest putting some nice smelling fabric sheets and with the pillows because there is an odor.  

After all that pillows are very hard,but I think over time I will be able to get it the way I want.