When my purchase arrived, there was a puncture hole in the main box, that subsequently punctured a hole in my product.  Luckily it was in somewhat of an inconspicuous location, it is still visible when the trundle is pulled out from the main bed.  It's disappointing that it either left the warehouse in this condition, or was delivered in this condition.  I have attached photos of the damage, but this is rather concerning, and likely will cause me to not purchase from Birch Lane again.  Very disappointing with the lack of quality control in your products, especially one that cost nearly $500.