We selected Delta's linden collection when building our house a couple of years ago. While we enjoy it over all, the lever of the tissue holder has proven to be a frustrating accessory over time. A plastic piece where the lever joins the post on the wall appears to have cracked it now falls apart with each use. There is a screw that looks like you could tighten to correct theissue however it just spins and cannot be tightened or removed.

A tissue holder does not seem to be an item in a home thatshould become problematic within 2 years of use.   Imagine the shock (especially to our gusts) each time the metal arm drops, clanking onto the tule tile floor!? 

Can this be remedied?