I purchased 2 of these couches. The person who assembled them said the directions were easy to follow and really liked that the company shrink wrapped the nutsbolts  and tool. Even gave you a few extra. The best part was Wayfair Customer service. I called because delivery date was moved back and I needed them to arrive on the promised date not 2 days later. THEY CAME THAT EVENING!! They were a big hit for Easter , in fact everyone gathered on screened in pourch because of the couches.
Customer service gets 7 stars for coming to the rescue.