First of all love this unit been using it for 6 months everyday. My wife says it makes the drink taste better. I think she is right so when my unit started making bricks of ice I was so disappointed. So I gave Newair a call my service person was Eli and she was awesome! She got me to try a few things with the unit to see if it was an easy fix, after that didn't work she said that a new unit would be sent to me. It has been a vey easy easy process I would buy newair again for sure just for the costumer service.