This machine is well made and the quality is evident from the very beginning. It is packaged very well, and fully protected with the box in a box approach. I bought this because the motor and the warranty are second to none. It blends frozen fruit and veggies for smoothies effortlessly and the best part is no blade removal for cleaning, just a few drops of detergent and water and put it in " Clean " cycle. It is hassle free, works very, very well, is beautiful on your counter, and won't let you down. I love it !!