My initial order was for 2 of these chairs, but when they arrived (quickly and on schedule!), one of the chairs had a stain on the tufted side of the back.  I called Wayfair and without any need to convince!, I was promised a replacement chair ... which arrived one week later (right on schedule again!).  When the Wayfair lady told me that I wouldn't be able to return the blemished chair, my first reaction was "quiet panic!".  But she then suggested calling Habitat for Humanity and asking if they would accept the chair as a donation.  The response from H for H was an immediate "yes, we'll take it!"
The chairs themselves were pretty easy to put together (according to my husband!) and very sturdy.  They're a bit "stiff" and don't rock too easily, but this might be due to the living room carpet.  Overall, I'm very pleased with the appearance and quality of the chairs and look forward to enjoying them for many years.
As for Wayfair ..... BRAVO! and thank you!