Received item that had two left drawer pulls, but the right one was attached upside down. Took a minute to figure out what happened, but then it was kind of funny. Unfortunately, it made the whole rack unusable, because the drawers are stabilizing/structural.  
I submitted a request for a new drawer, and Wayfair sent the whole entire item again! This one was perfect, and it went together super easy. 
The item is pretty great for the price, and we are looking into buying more seeing how great this one works.