The man you sent was very professional, showed up and worked the entire time.  My order consisted of 2 corner desks and 3 bookcases.  You made that two orders for him.  The first appointment was 2:35pm and was only supposed to take 2 hours.  The second was set for 7pm.  He had to leave, go down the road to log out of his job, then come back and complete the assembly of the book cases.  He was here from about 3:20pm to almost 9:30pm.  He worked the entire time he was here.  I don't like your booking system that forced him to leave and wait 15 minutes for his app to update.  You also should have sent more than one person.   He did a good job, your booking service stinks.