Wayfair's customer service is awesome in light of some major picking/shipping errors and a patient buyer.  I ordered this bed - which is awesome - but it did take 4 shipments over 2 months to get all of the pieces here, and only ended up with 3 extra boxes out of the 8 for the kit.  The bed is well made - high quality hardware and assembly, and packaged very well for courier. I did have one broken piece that was replaced by Wayfair, adding to the delay in installation.  In fact, Wayfair service much faster in resolution than the manufacturer.  No discount was offered, but again, service was top notch.