The product came packed in a double carton,very well protected. Was a snap to setup and just plugin and set the temperature. It took about 2 hours to get to the correct setting,then is very quiet and doesn't run very often. We have it in our kitchen and it looks very nice. We have had it for about a week now and used several bottles of wine and replaced them and it gets back to the set temperature quickly and queitly. We are very pleased with the product at this time.