I am currently VERY happy with the smartbase and am getting some of the best sleep I've had in a long time. However, the purchase and delivery experience left a lot to be desired. Briefly, the white glove delivery service person took one look at our bed and said, "we can't install it here" and left us with all the boxes unopened for us to assemble the unit ourselves. He was very professional and clearly was in a bind. There was no warning from the website about having the right kind of bed frame or anything before completing the purchase. Would have been nice to know I don't have the correct kind of bed frame for the smart base. Huge headache to take apart our bed frame to accommodate the smart base.