Has the original bed replaced free if charge by Wayfair. Customer service I would say 5 star. This review is for the product and not for wayfair.

The original bed developed a crack in the middle it appears that the long side piece is joined together by 3 short pieces. One of the joins started to break. Bed is used by my 14 year old son and not an adult.

I emailed Wayfair for a replacement part. They didn't stock it so they sent an entire replacement bed at their cost. Which is great.

Back to the bed. When I took it apart to return the faulty bed back to wayfair I noticed that some of the slats Harb started to split as they were made by layering smaller pieces to together.

Poor quality bed. Let's see how long this replacement lasts. Still poor quality judging by closer examination.