3 trys to the phone  listed on a paper in the box that said please let us know if you gave a problem before leaving a review. No one called be back from that . Wayfair customer service called me and emailed mel trying to remedy the bench lid not fitting together.  I have at least 8 large items from Wayfair and have never had a problem before. I finally just decided to buy a safety closer. Had a granddaughter lose the end of her finger on a chest that slammed shut so I dont take chances with that.