I was disappointed when this first arrived, but it's okay no (after I went to it with a pair of pliers). If you zoom in, you'll see there are three "feet" on it. Two in the front and one in the back. When my tissue holder arrive, the foot in the back was straight down, while the two in front were at a 45 degree angle. So the rack leaned forward like the Leaning Tower of Pisa! It didn't make sense to try to straighten the front feet because they'd never come out totally straight and it would show, so I had to bend the back foot to an angle that made the rack stand up straight. It looks fine now, but I also don't think it looks exactly like picture because the feet are at much more of an angle. I assume my guests won't study it and judge, so I'm going to keep it!