This is the first time we had bought anything like furniture off the internet. The free shipping is what got us to try it. It came in a very heavy large box and my husband put it together but didn't read the directions all the way though ahead of time and had to take a couple parts back apart to do one of the steps he had missed. But it went together just fine. It is perfect for the spot we put it in our entryway. With the added shelves it gives us a great place to put outgoing mails and keys. I'm very pleased with our purchase and would recommend Wayfair to my friends.