I ordered this product as a Christmas present and I was very disappointed. I'm glad I have the opportunity to express my frustration. I had to order this product twice. The first time the product arrived damaged (parts broken) and the Wayfair customer service was excellent and promptly sent me a replacement and told me to keep the original or dispose as I wished. When the second product arrived it looked intact. When we went to assemble the product the framework that holds the trays for storage was apparently made of "composite wood". As I placed the screws to hold the product together the pieces began to crack the "wood" apart. The groves in the other parts were not cut properly and did not fit at all. Now I'm frustrated because I have ordered this product twice and the gift was a "bust" and I'm not sure if I should recontact customer service for a resolution. Needless to say, I do not recommend anyone to purchase this poorly made product.