I was a little nervous when I came home and saw the box in the driveway. It looked like they stopped at the street, stuck the box in a cannon and shot it over to the door. It was a mess but luckily nothing inside was damaged and all the hardware was included. The bench went together with no issues at all but as others have pointed out, use your own tools. The bench is well constructed and is very comfortable. I think for the price, you can't go wrong. I'm think about getting another one.