The bottom rack has to be manually pulled up in back to roll back in. The top rack had to have the fold down flap secured so I can load stemware. The middle racks don't hold glasses. The front controls are so small and one needs a flashlight to see which buttons to push. Although it seems to clean the dishes, I've traded it for a Bosch that seems much better made. I purchased this sight unseen due to needing an ADA sized dishwasher. Never would have purchased this one.