We ordered this hot tub in August (when it was much cheaper) and really love it.  It is perfect for out family of five. It is also very easy to take care of, once you figure out the water balance.  Wayfair delivered the hot tub on time and as expected, no problems there.  and when I returned the espresso stairs because they were too big, Wayfair picked them up out of box for a full refund.  I really appreciated their customer service. We live in the Rocky Mountains and  this hot tub is perfect in colder weather, we have been enjoying the steam rising as we soak in 20 degree weather. The spa has no problem staying 104 degrees and will leave it running all winter long.  We hope you enjoy your spa as much as we have. Well worth the money and Wayfair is a pleasure to deal with.