I ordered this chair on a Thursday and it was delivered in 4 days, the carton did have minor abrasions and punctures; however, there was absolutely no damage to the chair. No tools were needed for the assembly which took less than a few minutes by one person. The color is as advertised and the material is soft. It is firm, comfortable and durable. Based on local furniture stores, this chair is compatible in price when you add the local store’s delivery charges. Overall this chair is a good value for a medium range recliner.