Overall we like the SHX78CM4N.  There are a couple of features that we would like to see, which include a larger utensil basket and a slight redesign of the bottom rack with orientation of plate/bowl prongs.  If fully loaded, or nearly fully loaded, dishes on the bottom rack can rest on one another resulting in having to reorganize placement or handwashing plates/bowls.  Performance and sound level are very good.  I am wondering if the installation was correct, the bottom boot (kickboard) doesn't look like it was installed correctly.