I was a little annoyed w the shipping delay--maybe it was my misunderstanding.  When I called and talked to a rep, honestly--he was rude.

...but that has nothing to do with the product.  I love these--a little pricey, but totally good quality and worth it.  I got 2 for my Chin that follows me room to room.  I hate how dogs beds that sit on the ground seem to be magnets for pet hair and difficult to clean.  These solve that problem plus they really look very stylish imho