Product came in very good condition, packed well and was delivered and placed in an area that was protected from the elements, my doorbell was rang as well to alert me it had arrived. 

All pieces were numbered with stickers so assembly was straight forward. 

Shipping was two days later than anticipated but when I contacted customer support to ask where it was as tracking had not updated they were kind and very helpful. 

All screws and accessories to build are included but you will need a screwdriver.