I have always believed that you can't truly judge a company until you have a problem.  Wayfair did everything right in handling my order for the large cage. Fed Ex damaged a box and would not respond to questions or make the delivery. The fantastic customer service depart at Wayfair took over and shipped a complete new cage out   I received it last week and it is even nicer than pictured.  I will definitely be shopping Wayfair in the future!!!!