We had an issue with the hot tub when it first came. This issue was resolved by the manufacturer but was a bit of a hassle, so this review is for the hot tub alone not the delivery and setup. We waited 3 months for this to be delivered and it was delivered within a week of the estimated ship date. This thing is amazing. The jest are very powerful and there are many options for positions to get to each sore area. It got up to temp within 5 hours and has had no trouble staying there. The lights and waterfall are also a very nice touch. We love it so far and have used it daily. Great value too!