These beds are cheap and poor quality. I am very disappointed with the materials and will not be ordering from South Shore again. 
Each box and significant damage to at least one major component of the bed. One had previously been damage and attempted to be repaired. 
I contacted the manufacturer who said to contact the merchant. I spent almost 1000 on what I thought was going to be a nice upgrade for my boys rooms But between the hassle of a return or refund, putting together poor quality furniture, and the runaround from the shipper to the manufacture these were a complete waste of money.