We are so upset. We waited a year to purchase a double recliner. We paid $150 for white glove delivery so it would be set up for us and hassle free. The delivery men were nice but couldn’t figure out how to get the harms connected properly. They were unscrewing hardware and moving pieces around. When they left my husband and I sat down and the arms fell off. They left with the instructions and moved around the hardware. The only way we could get the arms to stay on was backwards and that looks horrible. The leather on the bottom side of the left arm is also torn from them trying over and over to slide the arms on the metal hardware. We would like a replacement with white glove service again with a different company or a replacement and refund our $150 white glove delivery fee.