Delivery was fast and without issue. The spa itself is disappointing, it is not at all as pictured, does not come with easy plug and play instructions. It is important to notice there is not a bench seat and you will be sitting very low in the spa, much like sitting on a floor. If you look at the image it shows from the top view there appears to be a woman sitting on the end furthest from the controls. My spa has the control area as shown but where she Is seated there is an additional area like the control area so you would not be able to sit there.  There are two seat side by side with no obstructions and opposite are two seats with an obstruction between much like the small two obstructions show between the seats in the image. There is no waterfall as pictured. I would not buy this item again given everything I have explained. To return the item would cost roughly $500.