I'm going to share this story. I have a vintage-style Vornado Silver Swan oscillating fan that is about 10 years old. I break it out every Summer to help circulate the a/c at the condo and because it looks old-school cool. The plastic knob finally broke and I was disappointed my searches for a replacement were fruitless. As a last resort I emailed Vornado asking if I could buy a replacement from them. Not only are they shipping me a new one for free, they even agreed to send a second one as a future backup. I feel like this kind of customer service deserves a shout out. Buy their fans and space heaters!! I have four of various types. Vornado.com!