Product arrived with half of the assembly instructions missing.  That was easily fixed when they emailed them to me.  I reviewed the instructions and parts list and noticed a critical piece was missing.  I immediately reached out to customer service only to be told that the piece ( a metal plate) has to be shipped from China and won't arrive for 4-6 weeks.  So I can only put together one of the chairs.  So far the quality seems decent, but customer service/ attention to detail is not so great.