One of our chairs had a really compressed and smashed backrest cushion. It did not look right after a few days of fluffing it as the directions say. So I called  Wayfair customer service and they are sending a replacement cushion out. So we are pleased about that. All in all the chairs were a fair price. However I’m worried about how they will hold up over the years. Im a little skeptical of buying furniture that you have to put together. Have some common sense and a feel for the screws and do not over tighten. You will strip the screws or metal because it is a soft metal. We have an older set from my parents and these are not built like that. Our older set has welded joints. You can never beat that. There are better chairs out there but it will cost you much more. We only bought these two to add to our collection. They are good looking chairs when fully assembled. I would have gave 5 stars for welded joint chairs. But you get what you pay for.