Judging by the careful way it was packed, the easy to follow assembly instructions, and the smart inclusion of one extra of each of the screws and caps, this company knows how to put out a good product.  The color is a true taupe, darker than the photo on the website, but very nice.  I'm 5 ft. 9 in. so the seat seems a little short for my long legs, yet I feel I will get used to it soon, and I will probably never use the adjustable lumbar support or it would push me off the seat entirely. :)  I'm pleased with my purchase and was happy to receive a $40 discount for opening up a Wayfair charge account on a desk chair this nice.