The couch is actually very nice.  It's firm but soft and very comfortable and fits odd spaces like the one we put it in.  The 2 star review is due to the shipping issues with this couch.  It ships in 6 boxes each with their own tracking number.  The delivery was specified no signature required so we had to be available from 8AM - 8PM when they said each shipment would arrive (remember there's 6 each shipping at random!).  On top of that they didn't show up on the "arrives by day" 3 days in a row, it just changed the day to the next one... 3 times.  On day 3 the delivery guy quietly unloaded two large boxes on the steps in the snow (it was freezing rain) and took off, great.. water logged frozen boxes to haul into the house.  Be careful with this one, it may drive you crazy.