Overall this sofa is comfortable and firm. However, I did have a ton of issues with the shipping and assembly of this sectional. The shipment of this couch took less than a week to ship (which is awesome) but it stayed in storage for over a week and half, though it was in my city. The second issue I had with this sofa is the assembly of it. We got the couch and noticed very quickly the couch was not reversible. Than we began to realize the screws for the couch were either uneven or missing. I called Wayfair and the problem should be solved by the end next week. Though I do wish this problem could have been avoided, I still enjoyed the couch. I do want to also add that the couch is super comfy and my family loves it. So, to sum it all up my issue isn’t with the couch but Wayfair.but