Even though the first chair came damaged, it was promptly and efficiently replaced with another by Wayfair. Kudos to Wayfair!  No problem with assembly.  Great color (I purchased the Espresso color which is a dark, warm, rich coffee color)  and a good compliment to my existing vintage desk.  The chair adjusts for height which is great as I am not a tall person.  The armrests are comfortable.  I prefer a firm seat so if you want soft, you may need to add a cushion.  I recommend this chair.  I would definitely buy another.  And it was a great price!