My Murphy Bed arrived on time and in excellent condition. Love that it is already assembled and all we had to do was unpack it. The delivery to the room where we wanted it was perfect. They were courteous and took care not to damage my walls or floor. It took two people to get it out of the box and off the wooden palette but it was not difficult. It fit nicely into my craft room and looks very nice. Love the practicality of having a guest bed that folds up and out of sight when not in use. My daughter and son-in-law told us it was very comfortable to sleep on too. Wish it had a drawer for the pillows and blankets but otherwise it's a keeper.