Shipping was long, and once arrived all but the headboard was damaged.  Replacement parts arrived much more quickly, but also damaged.  Rather try a third time for all the parts, we worked with customer service (who was excellent!) to just return it.  If you are still considering purchasing: the bed was similar to what is shown online, I thought it looked more honey oak in than the pictures, but probably just because we never got it set up with bedding.