First, I called to speak with a customer service representative in an attempt to make a change in the size of the item I had initially ordered. The order had already been scheduled for mail out. The representative walked me through each step that would be necessary to return the item and placed the order for a re-order. I received excellent customer service. Secondly, the anticipated time given for delivery was on point. As a matter of fact I stayed home because I expected the item to be delivered on the date on the tracking report. Finally, and most important, the product was of very quality material. Very pleased with my experience with Joss & Main.