I bought two of these twin beds - for my boys one of the bed rails did not have the screw hole open all the way thru. The middle hinges didn’t click either all the way thru the headboard didn’t have the pre screw attachment. However I called Wayfair and after emailing pictures of the issue thru a link which made it super easy and fast while on the phone. They shipped a new replacement. They provided me excellent customer support I was very pleased with how they took into consideration our needs to have our boys rooms set up ASAP.