This was my first time ordering a bed online. Hesitant at first, but after reading many of the reviews from other buyers, I knew it would be worth a try. I will say, I was not disappointed. Even though the outside of the box was a bit mangled, the bed was securely packaged on the inside. So much so that it took longer to unpack the bed and break down the box than it did putting the bed together! Speaking of...my husband had no problem putting the bed together. All the parts and tools were there, along with easy to follow instructions. The bed is a beautiful antique bronze. Less brassy than what you see online. Thus far it appears to be sturdy and I’m looking forward to finishing up our guest room with bed linens, etc.