Wayfair Customer Service is awesome. I had an issue with my stools and in phoning Wayfair they were just awesome about helping me with replacement. As far as the construction of the stools, I had the same problem as other reviewers, with the screws not being adequate, but that was easily solved with a trip to Home Depot. Even though I love the stools, my only disappointment was the color, as they are not really "red", as indicated on the description and in the photo. The covers on the stools are actually closer to a dark mauve color, not quite what I expected, but I can work with them regardless.