I've recently ordered this bed and also a Dining Set before. I can only say great things about Wayfair, their delivery man are just the best! They called me when they were a couple of minutes out to tell me they are here to deliver my bed. They went above and beyond to bring it to the 4th floor and they were only 2. From ordering this bed to assembling it, the process to set it up only took about an hour and the instructions were simple to understand. 5 Stars, you guys are the best!