This is a good looking fan.  I ordered 2 fans and one came defective - the contractor who installed said the control/switch were bad.  I immediately contact Wayfair thru "My Orders" page and they sent new one in a few days (3 days later new fan arrived, waiting on contractor to install).  I love how easy Wayfair makes it to rectify defective/damaged items.  Love this fan too. Pic of fan and of defective parts.  I didn't have to return the defective fan so the contractor took it, I'll bet he knows where to get the parts needed. LOL