Wayfair Has A Very Professional Group Of People Working For Them.They Are A Pleasure To Deal With.The Bed I Purchaced From Them Is Well Made And Reasonabley Priced.The Problem I Had Was With A Local Delivery Service.I Had To Get Wayfair Involved And They Handled It Well.Pros: Everything I Hoped It Would Be And Moorecons: The Delivery Service They Use.Wayfair May Want To Try Shipping To Staunton,Va And Then Delivering Localy From There For The Rockbridge County Area.