The bed arrived 5 days late and only after I enquired via email did it turn up. Luckily someone was in the house on the day it arrived, as we were given no prior warning and I'd  actually received an email saying they may a week to review what had happened. Some of the guide holes were missing, meaning it was necessary to use a power drill despite the instructions saying not to. There were a few marks on the bed, and some guide holes were in the wrong place, but after all the hassle I just made it work rather than return it. Now that it is up, it is sturdy and stable, so that is a plus.