I ordered a 9x12 ft. rug and I received a 8 ft. 7 in by 12 ft. rug. That is 5 inches short. That's a big difference when you are covering a bedroom floor. I don't think its honest to do that. Also, the rug came folded in a 5 ft. bag so there were deep creases to steam out. We also had to treat it with a carpet deodorizer. Its been laying out for a week in a spare room and I have thrown all the packaging material out. Returning it will be a hassle.