Just received the dark grey 9x12 rug yesterday. Unrolled nicely and is already mostly flat. The rug is very soft. I have a rug pad underneath it as well and it feels very plush with it. The color isn't quite as dark as I expected, but it is a beautiful grey. There was no smell to the rug and it was packaged fairly well. I'm very happy with my purchase of a large rug at a very good price.