Love my new rug. Exactly what I wanted, but what was even better, was the customer service!  I ordered the rug and it arrived in two days. Unfortunately there were several spots where a different colored thread was used and it did not look right. I was dreading the return process but it was seriously the easier, fastest and nicest company I have ever worked with. In two day another rug was delivered and this one was perfect! Birch Lane has a custom for life with me and I will never hesitate to buy something with them.