I ordered three sizes of this rug. The small ones were rolled nicely and did fine. The 9x12 rug was folded down into a very small pkg. I have had it awhile and still had fold lines in it. Why would anyone fold up a large rug. We rolled it correctly and let it sit for a few days but lines and humps persist. I live the colors and it matches perfectly with my room otherwise I would return. I am hoping it will eventually flatten out. So nice product gets an A but packaging gets an F.