UPDATE:  Wayfair would have lost a new customer over this but they came through and replaced the rug at no cost to me - it came in great shape and looks wonderful in my living room!  THANKS WAYFAIR for restoring my faith in customer service!!!

OLD POST:  I am very dissatisfied with this item.  Not only does it not appear new (see picture of stain) - it came FOLDED and not rolled so it has a huge fray on one of the folds.  I feel completely taken advantage of because it is virtually impossible for me to return this item as I can not lift it (too heavy).  Because it was folded - it will not lay flat and has lumps and bumps.  I will never order from wayfair again!  I can't believe they would ship anything of such low quality and in such a destructive way!

Pros: None - awful product
Cons: FOLDED and FRAYED and STAINED