I have purchased and installed two of these towel rings because I love how they look. Both rings have fell out of the bracket. It appeared there would be a way to reconnect the ring, but unfortunately I have not been able to. I searched the internet today and found the original installation instructions and nothing about this is mentioned. Therefore I believe there is no fix and they have both broken. 

I am very disappointed with the quality of the towel rings. It doesn't matter how beautiful they are if they do not function!
Does anyone know how to reconnect the ring into the bracket? What are the chances both broke.....I feel I am missing something!