3 weeks old and the lint trap came out during the cycle and was mangled. I called Electrolux and sat on hold for a long time then was met by a robot then finally a person. Good news they have my part in ONTARIO! I live in Calgary. 7-10 days wait. They only ship ground and don't expedite the parcels. So a week or more without doing laundry is unacceptable in my opinion. We have a family of 6, I am not happy with this at all.