I've never had a complaint about Wayfair before, until today. I can tell these baskets were once top quality before they arrived twisted and deformed from being crushed all together into an undersized shipping bag which mangled their shape to the point of no return. I tried to fix and straighten them out so they would stand up straight and remain open, to no avail. They're mutilated. All three are basically useless in this condition and to top it off, I wanted "gray and white" baskets as they are listed in the description... but they arrived in tan & cream. Product= A+, Description= C-, Shipping= F