The mattress itself gains 5 * and is as described and my guests (eventually) found it comfortable. However, having ordered on the phone, it was guaranteed to be here by a certain date. They didn’t arrive on time, meaning my guests had to stay in a hotel as we had no beds for them to sleep in. Not happy with the customer “care” I received and told I wouldn’t be compensated for my distress. Bad service from a company I’ve heard so much about.