I bought this ice maker August 01/2023. This is November 07/2023 it broke down after making a loud noise, the water does not flow in the ice maker. I bought a 5 year protection plan. I called the protection plan number one they can't speak good English. They don't want to homor the contract they gave me a number to call the manufacture , there was no live person I called 15 times the voice said call a E-mail number that I could not understand due to their accent , I played it back and still could not understand what they said. Now I'm out $210 total.  As of yet no satisfaction from them. This is a bad product and a bad company along with the protection plan.WAYFAIR you don't need to deal with this company. They will ruin your good credibility. I want my money back..