Because of my asthma, I can't use my fireplace with a wood fire, so I decided to buy an electric insert. It's wonderful to be able to have a fire and no side effects such as smoke inhalation! Everything is exactly what I saw online and installation and operation is very easy. The only thing it doesn't have that would have been nice is the embers changing color and adjustable flame with the crackling sound. That may be just a novality that wouldn't have been used much after the initial use. I love it and use to constantly!!