I cannot believe you would ever sell a product that is so outrageously defective. ICE IS EVERYWHERE! How many people need to complain before you come up with a permanent resolution? And don't refer to stupid videos that have nothing to do with this model. Is there a recall? A fix? 

PEOPLE, do not buy. You will hate it. Read all the reviews about hating the ice maker. You would swear this is the first appliance they ever made.