This is my third house where I have bought and installed a Sentry Safe.   Obviously I have had good experiences in the past to repeat the purchase.   However this one was bought online.  Didn’t realize it was a dial combination to open.  I’m fine with the method however the dial is plastic and was difficult to open as the dial kept snagging and did not spin smoothly.   I had to put some force behind it and was afraid it was going to break it.  I came close to calling customer service as I thought perhaps it was already locked and the keys were inside.  Walked away from it for a while and did another round of attempts to open the door and finally got it to work.   Not loving the plastic dial.  Wonder if I’ll encounter the same challenge sometime in the future.