I had a rough experience with the first headboard I ordered as it came broken in half. I called customer service and they were absolutely wonderful. Send me another headboard no questions asked and made sure it got here in one piece. The color and size are just what I expected and wanted! I had been looking for a headboard for a long time and am a little picky, but was on a budget while saving for a new home. This one was both price conscious and beautiful! First purchase from Wayfair and will not be the last!