This dryer is awful!! It is very inconsistent. Every once in a while I pull out a load of clothes with everything 100% dry. Most of the time it takes far too long to dry a load of clothes. My last dryer was purchased in 2000, was also basic; but ran circles around this new dryer. The only reason I replaced it was due to a lightening strike that made the dryer smell awful and therefore would have ruined all of our clothes. The highest possible settings on this new dryer and 1.5 hours later and my towels still not dry????? I would guesstimate a total of 20 pieces of mixed wash cloths, hand sized towels and bath towels. My 19 year old dryer would have dried then in less than an hour. I DO NOT HAVE TIME for this. Absolute waste of money. I gave this three weeks for a learning curve and to be sure I was being fair. I cannot take anymore of this nonsense. WOW!! How dare you even sell this to people!!!!