So far we love this hot tub! Set up was fairly easy following the steps. The only complaint we have is lack of instruction on maintenance and chemicals. We are still trying to figure it out after purchasing a full suite of hot tub chemicals. We've also learned to leave the heater on and set to 104 to maintain the temp for daily use. We're in the PNW so in the recent months with temps dropping to the low 40's this was essential to have it warm in the evenings when we use it.