We haven't assembled our gazebo yet but we were very pleased with the shipping company, the communication through the process.  We have opened the boxes and checked the parts. Everything is packed well with protective sheets in between, all the parts seem to be there and in good shape, We love the brown and black textured high gloss finish on the gazebo, not just a plain solid brown. We were pleased to see the individual panels for the roof are light weight (we feared assembly would be very difficult if too heavy) and the company even supplied two sets of protective gloves to handle the sharp edges of the roof panels.  The even included a mosquito net that attaches to the rectangle opening at the top.