I had read reviews before purchasing and so wasn't surprised when it arrived with bent ends on pieces.  It's easy enough to bend back, but it seems to me that if the company is aware of it through customer reviews that it would take steps to package it to avoid them.  I haven't set it up yet, so I can't say how I feel about the final product (which I think is going to be just fine).  UPS was a day later than promised, too, so that's not necessarily Wayfair's problem but connected to the other issues made me less than a 5-star happy buyer.