I had an issue with putting the gazebo together and needed some replacement parts. I told the customer service agent what had happened and as replacement parts are not available and she said what happened should not have; she said they would send a replacement gazebo at no charge. I am so impressed with how fast things ship and the high quality of customer service I have received.  I have it up now and love it! I'm not sure how many seasons I will get out of it but I love it!