I have done business with Wayfair twice,  The first time, I had to contact their customer department. Let me tell you....the fellow helping me made me feel he would do what ever it took to make sure I was a satisfied customer.  I did ot need to contact customer servie for the second transaction.  The item I ordered was exactly as described, and is of very good quality.  It is a dresser for my grandson, and my daughter loves it!