This fireplace was packaged very well!  There were no scratches/ marks when I opened it.  It came in 2 boxes:  1) the actual fireplace, and 2) the wooden pieces (the white outside box).  It's a little heavy, but it's very stable.  All the pieces required to assemble the fireplace were included (including the allen wrench), and the instructions were very clear.  It took us ~1 hour to assemble, and it looks great!  In addition to the remote that is included to control the fire, there are also buttons on the fireplace, in case you misplace the remote.