Product arrived ahead of schedule with all packages (four) intact and very well packed.  Directions were accurate and enclosed tools were sufficient to assemble the bed/trundle in just under two hours! My grand daughters love the bed, and it's a perfect fit for their room.  I was most impressed with customer service.  I spoke with a very helpful representative who walked me through the process of placing my first order with Wayfair.  It definitely will not be my last.  Thank-you!