I bought this in July 2020 and LOVED it! High quality, comfort, and so stylish. But after regular everyday use for 15 months (two adults, no kids) a thick piece of metal snapped and made the chair nearly unusable. We were heartbroken considering how much we loved the chair and the cost. Wayfair wasn't able to help us since we didn't get the added warranty BUT they gave me the contact info for the manufacturer. I reached out about the break with hopes of getting a replacement part. They acknowledged the defective piece and immediately sent us a replacement chair! In less than 24 hours I had a tracking number from FedEx and it's arriving next week. Was not expecting this! So amazed and pleased. The company is Comfort Pointe in NC and I'm definitely keeping an eye out for them the next time I need a piece of furniture.