I purchased 2 of these gates and both of them arrived damaged, not from shipping because the gates were secured inside the box with more than adequate packing materials. No, they left the factory that way. The wood cracked at the hinge; one gate was worse than the other; neither gate was usable.  Anyway, Wayfair replaced them immediately and the replacements were fine.  But I give it a 3 star only because they never should have left the factory that way. Wayfair gets a 5 star for quickly replacing them.