I placed an order & this is how it came out of the box. A top pole had a threaded insert already screwed in and it was stripped and I couldn’t get it out. A bottom pole had the leveling foot jammed in to the hole where the threaded insert would go to connect the poles. I initially called for a pole replacement & was told an entirely new order would be sent out but then I realized the shelves themselves were not level lying flat on the floor. I also noticed the clips are too small for the poles & do not lock into place. They also don’t fit in all of the holes - some holes are smooth and others have additional plastic but it’s not consistent with every shelf so this is clearly a quality issue. I did the chat for a full refund Bc this is not what I was expecting at all - we’ll see if it’s issued. Sad Bc it’s beautiful in the pictures but missing/broken/inconsistent pieces & seems flimsy.