I purchased this coffee maker several months ago and we have used it least two times a day and it works perfectly. The single use side is a little messy using grounds, but is better with the #1 filters. Makes great coffee, always hot for both the pot and single serve. You can also use the Keurig k-cups and the coffee is just as good as the Keurig machine. Takes some counter space, but also does the work of a regular coffee maker and a single serve brewer, so actually saves space if you have both.