Great product. Fireplace arrived in two boxes. The actual fireplace is real wood.....not particle board. Easy assembly. The bottom fire box support piece needed to have additional screws because the ones included moved out of place when tightened.
The remote control is awesome, and the light glow of the fire is really great. It also heats really nice. Well worth the price paid. It looks beautiful. 
A shout out to Kelly in customer service, thanks for all your help.