We purchased this bunk set about a month ago. Just got it in last week and just now had a chance to put it together.  There were several chip marks on it and we had several screws missing.  We made it work for the time being, but not 100 satisfied and of course I worry about my kids safety bc one of the screws from the ladder is missing.  Looking to hear back from costumer service to see how this will really turn out.  Also, I packaging was almost completely opened when it was delivered!