Ordered on November 16th; delivered damaged on November 23rd (manufacturer - cracked wood); called company directly on the 24th to get replacement parts - no sense of urgency on their part - another week delay/no rush delivery; finally received parts and put it together on December 7th (three weeks between ordering and getting replacement parts).  With that said, I've always wanted a fireplace in the dining room and now we have one - it is quite impressive.  The flame looks fake/electric, but it is, and one should expect that going into the purchase.  I really love the end product, just underwhelmed with the customer service of Alcott.