I bought this product from the clearance sales at a reduced price and when it arrived noticed the bottom shelf was bent with one of its corners loose and another part for a leg-- the leveler-- was broken. I called Rebrilliant's customer service(e-mailed some photos of the problems,as well)and soon received replacement parts.While it may have not been the manufacturer's fault it would serve them well to take another look at their quality control. They did a very good job of rectifying my problem.