I hate this massage chair!! I needed it specifically for my shoulders and the rollers dont come close to them! i AM 5'1"  and they are either too high or too low. The picture for the item shows rollers that come over the top of shoulders, but that is not what I got.  Plus, I dont think the heater works. Or, I have not figured out how yet. And, the cushions have absolutely no cushion to them. The zippers are so cheap they barely zip together for coming out of the zipper part.  Have yet to figure out how to raise my legs. I dont know if that part even works.  There are no airbags for the top of my legs/hips. The shoulder airbags are just for looks because they are over my head-nowhere near me.  I have studied, researched  and shopped around for 2 years, and I am VERY disappointed in my $800 purchase I have waited so long for!!! I plan on returning asap!!