We ordered this on August 17th, it was delivered on August 20th.  Today we are getting the error code E99 which means the heat sensor went out. Sat on hold with Intex for an hour and then another hour of trying to explain the person what the issue was and her trying to take my information.  She finally sends me an email and I have to attach a picture of the hottub and the original invoice to submit the claim.  Then she says they are on a ten day delay and If we do not receive something in 2-2 1/2 weeks to call back.  I regret buying this already