I received my Rocking Chair Cushion order today, December 6, 2018 by UPS Courier in a grey plastic courier bag, thankful it was not ripped anywhere. To my surprise when I opened the bag, my rocking chair cushions were NOT in a plastic bag nor was there any label of any kind. The product had NO packing to protect it. It was simply placed in the courier bag exposed. These cushions are NOT washable and I paid a fair price with tax and shipping close to $100. I was shocked at the careless method of shipping these cushions. The courier bags are not in themselves protective as these bags are tossed about in trucks etc. You need to review the staff in your warehouse that is packing these orders to train them properly on proper packaging protocol or you will continue to loose customers. This was the first time I ordered from Wayfair.ca and may be my last.