First one came in damaged so Wayfair sent us a whole new unit. Second one was a little better. Overall I feel the product is not very good quality and cheaply made. Wouldn't purchase this product again. Not worth the price we paid. My suggestion to the Manufacturer is to ship the product in more than 2 boxes since the product is way too heavy for one box. The only thing shipped in the other box is the heater which isn't very heavy.