Although this couch is aesthetically beautiful overall, we were disappointed to find that some of the roushing on the back does not lay properly and bunches up. Further disappointments were the longer than promised shipping time, the INSANE amounts of packaging that came bruised and beaten, and lastly, THE COUCH IS ROCK HARD. I read all the reviews before we ordered and saw that people said it was firm. We like medium-firm and thought this would be okay once it was broken in. Well sadly after 6 months it is still rock hard in most areas except for the corners, making it uneven. We dislike it so much we don't sit on it. Major couch buying regrets!