First, the chair is sleek and stylish. Second, it's so comfortable!!! Lastly, Wayfair's customer service is unmatched!!! I had to call Customer Service after receiving the chair, and they promptly helped me. While on the phone, my phone disconnected. I started to call the 800# back, and before I could get the automated line - my customer service rep was already calling me back. Talk about GREAT service!!! So impressed! I've told all my friends and will continue to share this experience, and pictures of my chair!