This chair is perfect for me!  I got the azure blue which was perfect for my home office.  It is firm in the seat and lumbar area but not too firm.  The height of the back fits me well ( I am 5'7").  I like that the arms are low, so many office chairs I have tried make my elbow sit too high and put a cramp in my neck , but not this chair!!! The box was pretty shabby, but arrived on time.  I was worried until I opened it and all was well!  The legs went on easily.  It dresses up my office and is the perfect seat.  Thank you, Wayfair!!