I was very pleased with how it was handled on the phone and the delivery was exactly when they said it would be. I did however have a problem when I was opening it out of the box weather something cut the leg of the one chair but the Wicker had been cut iPhone Wayfair and I told them about it they were extremely helpful and and dealing with my problem and in the process they are sending me out a new set I think Wayfair very much and I have told all my friends about it how easy it was to get what you want. I love Wayfair