It arrived with a bent shade and several crystals were missing and no replacements. I called Wayfair and the lady I spoke with (very nice lady from Texas) offered to send me a new one. When that one arrived I was glad to see that none of the crystals were missing, but the shade on this lamp was bent, too! Also, there was chuck of rubber missing on the cord. I really wanna like the lamp, but all these manufacturer defects is making it really hard for me to!