Chair is decent but customer service is absolutely horrible. You will wait for 2 hours to speak to someone and then they will most likely not be able to help you without having to contact a supervisor or someone else. I hate to leave 1 Star for a decent product, but I think not being able to speak to a customer service agent (there is no way to even email them!) makes it worth it to shop elsewhere. I’m so adamant about this that I feel it’s only fair to warn other shoppers.