Its a fun lamp and adds a whimsical touch to our bar. When the he lamp arrived, the harp and giraffe head finial were missing.  Wayfair was very responsive and had the parts shipped to me right away. Unfortunately,  the giraffe head finial was poorly packed and its ears broke off during shipping! Again, Wayfair were wonderfully responsive,  following up via email and phone on the replacement lamp, which arrived quickly and...intact! Providing great customer service keeps me coming back even when these sorts of hiccups occur.