I looked for a while for a drawer unit to fit a specific space. I picked this because it's the look I want, it's the perfect size and is fairly timeless. On receiving it I started unpacking it and found a blunt dent in the top which resulted in sharp splinters. I had thought this was a solid wood unit, but the description does say 'solid oak and oak veneer'; the top panel appears to be a veneer finish. I contacted Wayfair and they organised for a replacement to be shipped. I received the second one 4 days after the first, and made sure the delivery men unwrapped it. The second one is perfect and is exactly what I was after. I then contacted Wayfair about the return, and they asked if I could dispose of it or donate it to charity. I couldn't even lift it, so arranged to have it collected the following day. All in all, disappointed the first one was damaged, but satisfied with how it was dealt with.