It took almost 2 months to process the piece plus no updates, busy customer service, except when I found a different number to call and got through to the service rep who was very nice and was finally able to locate it. The best part of the entire process was the delivery service. Hugo and his partner called prior to arrival, were on time and gave impeccable service! Thank goodness for them!!  My piece did have a knick on the leg which they took a picture of. Also, we never received a call to rate the delivery men, and they were the best part of the experience!