Wayfair has been extremely "fair" when this stool was: 1. Delivered (damaged/box crushed on side) by the delivery service ignoring the outwardly posted instructions of placing the item "upward." 2. The stool had visible chips and dents/probably from dropping it; 3. The integrity of the weld seams at the center of the product was grossly impacted so much so that the item would prove dangerous as either a stool or table. Armed with 5-6 pictures to send to Customer Service, Wayfair's Cust Svc stated it was not necessary and immediately ordered another stool dispatched to us! This incident was of no direct fault of the company, but we were notably appreciative of their accountability record! thus the 5-Star Rating. Thank you, Wayfair, for taking care of my wife's needs - while on medical leave - i.e. In alleviating any additional "stress," no matter how small! R,