I recently ordered several stackable bookcases when re-doing my craft/hobby room.  The first several bookcases I received were in excellent order and perfect for what I wanted.  I then ordered additional bookcases, however, one was received completely damage.  I contacted Wayfair and within a very short time they replaced the damaged item.  Their Customer Service Rep was very cordial and helpful in taking care of my business.  Good job Wayfair.