We ordered two of the bookcases for the opening of our new law offices.  Both were ordered and delivered at the same time.  One of the bookcases was really worn, scuffed, and dirty - like it had been sitting in the back of a warehouse for a long period of time unprotected.  The other one was perfectly fine.  As we were nearing the grand opening of our office, we didn't have time to return or replace the damaged bookcase and just had to make due by trying to cover the scuff marks with books and accent pieces.