The was a first online purchase for us, so you can imagine we were a bit out of our comfort zone.  We called into the service line to place our order just so we could make sure we understood everything correctly.  The person helping us was wonderful!  She was so helpful, professional, and just very very nice.  She made she we had all of the facts regarding the rug and answered any and all of our questions.  The rug arrived within 4 - 5 days.  Come to think of it, it may have arrived in as little as 3 days.  It was very quick!  It was very well packaged.  I have to say the colors of the rug are very true to what is depicted in the online picture and the quality of the rug is fantastic!  We were VERY pleased with the rug.  It was a great experience from beginning to end and I'd definitely do it again.  Absolutely no complaints!