This was our 1st purchase from Wayfair. The rug was not available initially, but you notified us when it became available. We placed our order by phone. The service rep was pleasant, the process was so easy & the rug 9 x 12 arrived quicker than other retailers. The order came with a tracking number so very easy to check & very timely. The rug colors on your website were so true to the actual rug when it arrived. We are very pleased with the experience & we plan on doing more shopping with Wayfair. Thank you!