I originally rated this chair a 1 star because of several issues.  I spoke with a Wayfair CSR (Yvonne) who was very helpful.  I wanted to redact my 1-star review but am unable to do so, so will update with a better review.  I expect there is a quality difference as well.  Bottom line, my chair is fine.  It's comfortable!  It looks great!  However, I think the construction is weak - specifically, the thin board where the chair and swivel attach to each other.  But as it is now, I am happy with this purchase and the way Wayfair (Yvonne) responded to my concerns.