I bought this machine about 3 months ago and it stopped working. I use it once a day maybe 4 days a week and clean it properly. One morning it just kept making this loud noise and no espresso would come out, has not worked ever since. So annoying because I live in NYC and will have to lug to the store or UPS to deal with. I saw others post negative comments but there were some great reviews so I was torn. Buyer beware!