Amazing customer service!  I ordered two sets of this 24 piece Dinnerware set and only 1 plate out of the 12 came chipped, but not due to their packaging, the packaging was very padded and double packed, so the chip must have been from the manufacturer.  I asked for the one plate to be replaced and Wayfair immediately sent out a replacement and it was super easy on line to submit the request for a replacement item.