I purchased this cabinet even after seeing others complain about the dings and such. Unfortunately, I experienced the same thing. The packaging did not prevent it from getting dings and folds in the metal, but it is soft metal so I was able to get some of it out using pliers and a rubber mallet. It was missing one of the shoes (their word for a footer), so I emailed the company (Manhattan Comfort) using the address in the manual. They got right back with me the next morning (Monday) and had it in the mail to me that day. It arrived on Friday and now the cabinet it set up. Service-wise, Manhattan Comfort gets a 5. Unfortunately, the lack of good packing puts the product at a 4.