The chair is fine.  The customer service isn't.  Before this chair even shipped the price was reduced.  I requested the difference in price be credited since the chair hadn't been shipped.  Numerous emails were exchanged and all said tough luck we won't credit you the difference.  I have never purchased anything that a retailer wouldn't honor the price change for at least 7 days.  Wayfair won't even honor it even though your product hasn't even left its warehouse.  Lousy.