The good: Operates well, is usually very quiet, seems rugged, is fairly-priced and comes with a long 9-year warranty. But I must note two slight imperfections: 1. Water which drains into and through the disposer from a nearby dishwasher is much too loud--and this did not happen at all with our prior disposer in place. And 2. When a tiny food particle got stuck in the "wrong place" at the bottom outer edge of the grinding mechanism, the whole unit started to vibrate, shake and make quite a loud noise, and it was very difficult to find and remove the small stuck particle causing the problem. This has happened only once so far (and your telephone support was patient and helpful in instructing me how to correct the problem) but my concern that it happened so soon and that it might happen again keeps me from rating the unit at 5 stars.