The chair arrived as promised and looks like the pictures.  It is a pretty true white.  I use it as an accent piece in my guest bedroom so it doesn't get much use.  It is firm but not in a bad way.  I typically like less firm chairs but this one is a happy medium.  I have the matching love seat in my den that gets more use and so far after almost a year it has held up well.  I really like the modern style of this and would order it again.