Once I figured out which way the batteries went in, I loved it, especially the fact that you can adjust the flow of soap with just a touch of the + or - button right on top of the dispenser.  Being able to see the amount of soap you have in the dispenser is also a big plus, and the sample pack included with my order was great!  I purchased one for myself and the other for a gift.  Now I'm going to order yet another with an alternate soap fragrance to give as a gift for my son's kitchen.