Hello,
I purchased your Saltford 3 - Light 8.7” Chandelier Style Tiered Flush Mount for my powder room. I was delighted to finally install it, as my contractor just finished his renos. My heart sunk when I opened the crystal links and discovered several of them chipped and two were completely broken at the end and missing the bottom piece. The pieces were not even in the box, which I found strange. 
I have attached the pictures of the broken pieces. Hopefully you are able to see the defects. 
When I saw this light, I said this is the ‘piece de resistance’ that will add just the touch of bling that I was looking for. I trust that you will “resolve the problem ASAP”, as it says at the bottom of your assembly instructions sheet.
I am asking that you send replacement pieces to my address, without delay.
My home address is:
77 rue Verdun 
Saint-Constant, Quebec, Canada, J5A 2K6

Thank you for your understanding,
Carolyne Johnston 
(A not quite satisfied customer)