The first bed  was broken. The main large boards were broken in half.  Customer service was great in handling the problem.  They immediately ordered a replacement and it arrived within 48 hours and it was in perfect condition.  For me the directions were difficult to understand but my husband understood better than me with a little difficulty.   Once the bed was put together it was beautiful.   My granddaughter was very happy with the bed.  It looks very nice in her room.  On a side note to anyone who orders this bed.  It is very heavy.  Put it together where you will be using it.  I also bought sliders that I glued on to the edges to make it easier to slide on carpet.