ridiculously inconsistent customer service. I ordered this for one reason, that it comes with the accessories listed. a ladder, a cover, and a filter. it arrived with none of those. I have spent a ridiculous amount of time with customer service. all of whom were great and assured me and even sent me proof that the missing items were going to be sent to me. I just received what was sent. and its the exact same item without the listed accessories. shame on you, wayfair.