This is an awesome product. It has a modern look and is asthetically pleasing to the eye. It is heavy and durable for the most part. The lid and water tank seem a little flimsy but have held up well so far. I have seen and used coffee/espresso machines in convenience stores that are not up to par with this one. I like the various type and size options and the programming feature worked flawlessly. It's fairly large and I couldn't access the top of it when it was under my kitchen cabinet. The grinding feature is awesome. I would definitely recommend it.