As of July 31 the part that was left out of the box has still not yet arrived. It was allegedly shipped yesterday or Friday, but that email no longer exists. Im gueesing someone sent it to try to mollify me, but because no part was actually shipped someone else deleted that email. Unsend, whatever its called. I have no idea if this is a decent product because the metal rod, the hinge, the one piece that actually makes the whole thing functional was not in the box. So, this rating is exactly what this product deserves at this point ... it is only a box full of plastic pieces and few metal bits ... useless.