I bought the Aurora swing set about a month ago. First I must tell you if you follow the directions it is so easy to put together it's idiot proof and if you have problems then you shouldn't have tools in your hands. Apparently inspecting the pieces a few of them were cracked I called the 800 number to order the broken pieces I talked to a lady named Nadege and she was very helpful and knowledgeable she knew exactly what I needed and explain to me about the warranty of the swing set she was polite pleasant to speak to and it only took 10 minutes to order the parts I needed this is a great starter set for children I would recommend this product to anyone thank you.