Product was packaged well but I was missing the Bissell formula that was suppose to co.e with it. I was surprised by the weight heavier than what i thought it would be. Easy assembly. A piece of packing tape was on digital face and when i pulled it off the face came with it. I used distilled water as I didnt have formula. Directions say to have water at 140 degress but dont boil or microwave, which my water was at room temp. It took about 30 mins to warm up to the right temp to produce steam. When rotating mops were engaged it glided over the floor easily. The cord is long which is a blessing and a curse. I got cord wrapped up in mop heads twice. Beware of cords or rug tassels it happens quick. The water canister is small but I was able todo about a 500sq ft area with it. All in all i give it a 3 out 5 because of weight, how easy it can tangle something up, time it took to heat water,