Purchased this item about 7 days ago and It has proved to be perfect. Enjoyed the capacity to be able to toast products of various thicknesses and in particular from frozen. Felt confident that the product was safe enough to leave and not have to stand over it. Cooking settings were precise every time. I thought design was very pleasing but would have preferred the control buttons to be fitted at the front rather than the side. Very easy to clean and all in all an excellent product. [This review was collected as part of a promotion.]