Delivery driver left the box in my driveway in front of the garage door. The box looked like its traveled through a war zone. Product was not as damaged as I expected, but not in perfect shape. the bottom and door were dented making assembly difficult. Where the legs screws are to be tightened it has limited space due to welded shelf rack in the way. I've used it twice so far, the temp is a little hard to keep consistent and the igniter has worked once out of many many attempts. Ended up using a candle lighter. Food taste great but will take some getting use to trying to maintain a good temp.