We've actually had this faucet for 15 years and have found it well-made and durable. The gooseneck spout makes it easy to fill pots and wash dishes. We've had no problems with the controls; however, the diverter (shifts stream from spout to sprayer) appears to be a weak spot and has failed on us twice during this time. Also, the stem of the soap dispenser is fragile and easily broken. To date, Pfister's lifetime warranty has more than beneficial and they've honored every request for replacements, although they're slow on some of those requests (it's been over a month since our request for a new soap dispenser). Still, for a product that has lasted over a decade, we can't complain and we have no need to replace it.