So far so good! The fabric is nice, and went together easily. The cushions are firm but not hard. I think it sits comfortably. The chair is a bit smaller than the one it’s replacing but that’s okay. I didn’t realize it lifted as well as reclined so that’s a nice feature. I don’t think the massaging part is really that great. Seems to just vibrate more than massage. It’s a bit too warm to try the heated feature but it does work. It came in three boxes and had instructions although I didn’t need them. It was a quality purchase.