I bought this only 2 weeks ago and I am very disappointed-I sold WP and KA products for 41 yrs and my old Ka toaster worked great-I do primarily English muffins and they don’t get done as well as the old toaster got them-the extra brown feature did not seem to do much.Also the muffins don’t come up as high with the lever and are hard to get out.-I don’t really want this review published-I just feel this toaster does not meet KA performance and  I feel you should know [This review was collected as part of a promotion.]