The design is satisfactory HOWEVER.... it is frustrating that both sides of the bread are consistently NOT browned equally. Isn't THAT what a toaster is supposed to do is brown the bread on both sides the same amount? - and the one side that does get brown is more brown on 1/2 of that side.
When both sides have reached the 'toasted' point, the first side to brown is too brown.
We may be returning it to the store soon, after doing some research to find a toaster that does work properly. [This review was collected as part of a promotion.]