We ordered this refrigerator on 6/1/22. After many months of dealing with delivery issues and hours on the phone with Samsung and several wasted vacation days waiting for a delivery that did not arrive, we finally received the refrigerator in November, however, we are still trying to get the center panel, which retails for all of $49.00, but we can't see a way to buy that separately. Samsung refuses to explain why they won't or can't send the paid for center panel, and when we finally get through to someone they claim they are "escalating" the request. After almost another hour on the phone with Samsung just now, we were "disconnected." So, I can't review a product we paid top dollar for almost one year ago and are still unable to use. But, I can rate Samsung customer service as the absolute worst we've ever dealt with.