The Pet Stain Eraser just doesn't seem to pull up the water from the carpet. The brush now doesn't turn and it has been thoroughly cleaned after every use. I've done all the trouble shooting. The spinner is really broken, it doesn't spin at all. As far as the suction. Everything is completely clean, no reason why it is so poor. I used up all the battery power on one spot and still had to get towels. The dirty water tank wasn't even half full.