Scheduling the repair was a nightmare, but the service technician was fabulous.
It was horrendous trying to schedule a service call. I was bounced around, hung up on, had the person on the phone schedule a date I wasn't home (just did it... didn't even ask). I talked to many people who had a hard time understanding English.  But -- the technician was FABULOUS! Sent a part ahead of time. Fixed it in 15 min. I wish I could just work through him!!