We wanted a realistic fireplace insert that would fit into our townhouse fireplace. The Dimplex product immediately emerged at the top of our internet shopping list, and we opted for the Deluxe model because we wanted the LED flickering lights in the logs. We did some careful measuring and made a cardboard template to be sure that the 23"" model would fit. After we placed the order, we received email instructions about its shipment. It arrived 3-4 days later, in perfect condition; and it was easy to install. We've been enjoying its realistic flame and quietness as we watch TV in that room. It has contributed a lot to the appearance and comfort of that space. Don't spend any more time searching. Just buy this one!