Although the refrigerator does its job, organizing the food is challenging. For starters, you must bend down in order to access anything inside. Also, few choices exist to move shelves up or down, so that you are limited to particular spaces for tall items, such as milk or juice containers.
The top freezer freezes the food well, however the shelf inside does not support too many heavy items.  After placing about 14 quart containers of frozen food on the shelf, the shelf dislodged.
Overall, it is now really user friendly.  Other than that, it does its job.