I got this about two weeks ago. It makes ice very well, but it has "glitched" twice now. It just shuts off and won't come back on. The only way I can get it to work is to unplug the unit, plug it back in. It still won't come back on I have to unplug it again, then it works well for another week or so. I have been waiting to talk to support until I can determine what is causing it to happen if I can. As far as producing ice goes, It works very well. I have had to replace my low end ice makers every year because they just quit getting cold enough to produce ice. I finaly bought this one in hopes that it will work better. It does except for the reset problem.