I was very disappointed with my dinner sets as the quality was not what I exspected their were marks , colour was missing, underneath was really rough, sharp piece around one of the lip of a cup . I did ring and speak to one of your costumer service staff Rod L well I was so impressed on how he handled this situation he was amazing, professional, understanding, sincere and apologetic . Rod sorted everything and with in 48hrs I had replacement sets which out of the sets I managed to make up two reasonable dinner sets. Rod did say to let him know if the replacement sets were of the standard that way fair expects but I didn’t as I managed to create reasonable sets out of them . One thing I would like to say is you have one really good member of your team look after this guy he’s dam good at his Job. I already sent photos as Rod did request this .